Power of Attorney/bank accounts

[tinytemper66]

My son 1 is signing over Power of Attorney to us very soon - waiting for paperwork to go through. I went to Nationwide today to ask if I can stop him from signing up to DDs without my consent as we have a joint account but the customer service advisor didnt know. He took out a phone contract with EE 4 yrs ago and despite trying we have never been able to sort it out. The money now comes out of my husbands separate account for the bill but my other son 2 uses the phone - long story. Anyway my son 1 who is signing over power of attorney has no real concept of money or what happens when he has actually spent it all!
I monitor the account and put money in when he needs it but keep nothing in there as he would just rock up to an ATM ans get the cash out. I just want to be able to put a notice on the account that says I need to be consulted or such like if a direct debit is being set up from that account.
Thanks

The customer service advisor should have asked their supervisor/manager to help, because sending you away like that is frankly not on. If I were you I'd either phone the Nationwide first or go back in and ask to speak to someone that is able to help. I've had a good bit of dealings with the bank re this matter and have mostly been met with not a clue type responses.

I hope you get it sorted soon. An understandable worry for you.

I have found out they have a specialist team but am unsure if this specialist team deals with it. My husbands nephew works for them so I will ask my sister in law to contact him for me. I just went in to deposit a cheque when I thought Id ask as there was no queue!
EE are just a shower of.... as they will not engage with us and my son cannot remember passwords he used when setting it up. They said the only way out is Power of Attorney or death basically!

I have found out they have a specialist team but am unsure if this specialist team deals with it. If they don't surely they could call someone that does know.

Will EE not deal with you if you put your son on the phone first to give his permission to allow you to sort things?

No tried that as he can't remember his password! They just don't care. A sale is a sale and they say then cannot discriminate by not selling him a phone contract despite only getting a pittance in benefits. 4 years we have tried on and off to sort this out. He did it twice and I managed to sort one out by paying the £15 a month for two years until the contract was up!
Now he has a phone contract with Tesco but wth me as the named person on the account and I control how much he can have as a tariff/ phone etc. Tesco have been great to deal with. EE don't want to know. I tried to use social media to sort it out after we got nowhere on the phone or in store but they wouldn't budge.
If they have lied to me regarding the power of attorney and I still can't get it sorted I will use social media again!

The POA will be a good thing to have anyway. But EE sound like a nightmare. People must forget their passwords all the time. Has your son forget the email or other security features too. I mean what happens if you just want to change your password on an account with them? How much longer is the latest EE contract until it's finished?

When your son takes out these new contracts, what is he using to sign up?

I work for a different bank and this wouldn’t be possible with us, only way it could be referred to you for another signature would be if an account was ‘both to sign’ which most high street banks don’t offer. Some building society’s do but they don’t generally allow direct debits. The idea of the poa is in addition to the account holder not to stop them doing things as such

It is out of contract but they refuse to stop it!
He uses his debit card. It hasn't happened for 4 years now and as he has a reliable phone which I can sort out via Tesco I don't think it will happen again but I can't be sure.
Most things monetary and benefits wise I manage for him/ with him so passwords aware my domain.
We are just waiting now until POA is up and running to sort it now.