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Just had £800 stolen from my account

25 replies

EarlyBird123 · 06/05/2018 19:41

I checked my online banking couple of hours ago and realised someone took £800. The only reference is my name and surname and no account number or nothing. Phoned TSB but was told to phone back on Tuesday as the fraud department is closed. Do you think there is a chance to get the money back through the bank?

OP posts:
SecretIsland · 06/05/2018 22:21

It depends -what type of payment was it? Debit card? Direct bank transfer?

Plantlover · 06/05/2018 22:22

Can't believe the fraud department is closed!

Surely crimes like this can happen at any time?!

bluerunningshoes · 06/05/2018 22:23

didn't tsb have major issues the past week? so it's not the fraud department you need but the 'clean up the mess' team.
hopefully it can be resolved soon.

Jayfee · 06/05/2018 22:25

I would expect you to be refunded as you have been the victim of fraud.

AnneLovesGilbert · 06/05/2018 22:29

This happened to me. A man (I’m a woman) walked into a branch of my (old) bank in a city I’ve never been to and set up a standing order from my account to his, for more a month than I earned a month, signed my name and the bank let him. It was a fucking farce. I eventually managed to get it cancelled and the money refunded but it took weeks and they took some convincing I wasn’t lying. Despite being able to prove I was at work hundreds of miles away at the time it happened.

Iflyaway · 06/05/2018 22:46

WTF, Anne, how is that even possible?!

Thank fuck I live in a country where you need to show ID for this kind of thing.

AnneLovesGilbert · 06/05/2018 22:58

A good question iflyaway. I was so dumb struck I couldn’t really believe it and it took going into my local branch and refusing to leave until they’d got head office on the phone to sort it out. I spent hours on the phone beforehand with them telling me I must have set it up. Thankfully, as it was such a big amount, I noticed it quickly.

But the bank were awful. Only help in the short term was to extend my overdraft to cover the shortfall.

It was a very stressful month and I changed banks as soon as it was resolved.

Lougle · 06/05/2018 23:04

Yes, you should do. We had all of our money taken from one account, just after payday, by someone who had cloned DH's card. They went on a massive spending spree online, to Next, Foot Locker, Footasylum, etc., Then ate out in Pizza Hut and Sprinkles in Wembley to celebrate! They even redirected a Next Account to our house in DH's card no., but a different name.

Our bank were really efficient. They read all the transactions out, and we simply said "Yes" or "No" to whether we had made the transactions. It helped that none of the places they had bought from had ever been places we shop in ourselves, and they had made multiple purchases from some shops (e.g. 3 orders from Footasylum for over £120 each), and we're 80 miles from Wembley, so it was clearly suspect. That total was refunded to our account, and we were sent a declaration form which we signed to confirm that we hadn't made the purchases.

We phoned Next and gave them the information about the account, but they had already flagged it as fraudulent when it was switched. When we said that DH had never had an account there, they offered to flag our address and debit cards on their system. Now, it's impossible for us to open an account remotely there. We would have to go into the store with photo ID. We wouldn't open an account there anyway, so that's good.

The bank later told us that someone failed security 3 times by phone (they thought it was DH at the time) and then "DH" went into the branch to try and withdraw money, too, but also failed security there, so it was quite a determined attempt.

Just a shame they picked poor people who check their bank accounts and notice missing money Grin

specialsubject · 07/05/2018 14:02

the tsb are in pieces and you arent alone in this - the whole system has fallen apart and money is vanishing. try them on facebook or twitter (terrible, isnt it) as you will probwbly find that if you do get through they put the phone down.

you wil get it back but it will be a long haul. also try a branch tomorrow if possible - but their systems are also hardly working.

EarlyBird123 · 07/05/2018 19:45

I tried again today and they told me to call back tomorrow as they don’t work on bank holiday monday.
It have no idea if it was debit card transaction or money transfer cause it just says it went to my name but no account detail or anything. I am really upset as it wasn’t 80 pounds but 800 :(

OP posts:
Frequency · 07/05/2018 19:50

When money was taken from my Lloyds account on Xmas day, Lloyds rang me the next day to query the payment as it was outside of my usual spending habits. They refunded the money immediately.

With any luck, OP, TSB have hung on to some of LLoyd's values and they'll issue a no-fuss refund.

I still can't book hotels online with my debit card without having to phone for a verification code which is a bit of a pain but it's far better than having my bank account emptied.

TryingToForgeAnewLife · 07/05/2018 19:54

Such a shock OP. Hope it's resolved tomorrow

tribpot · 07/05/2018 19:55

TSB Fraud Prevention Centre claim to work on Sunday - it doesn't say anything about bank holidays but I find it very hard to believe the fraud department don't work 7 days a week. Did you dial this number: 03459 758 758 ?

The TSB Twitter account is currently active, I would ask them if it's really correct you can't report a 3 figure fraud for 3 days.

Jayfee · 07/05/2018 21:11

Have you tried TSB credit card number? Surely they must be open 24 hours??

specialsubject · 08/05/2018 11:52

there is a new FAQ on the TSB website and they are now admitting how much doesn't work. It wasn't about access to online banking, it was a total data migration that has gone catastrophically wrong.

for those for whom it isn't too late - get your money out before someone else does. The issue with that is that they are blocking switches and transfers may not work at all.

I'm thinking of getting a cheque from the branch.

Jayfee · 08/05/2018 12:26

How is the op doing??

Russet56 · 08/05/2018 12:36

This happened to me just before Christmas, someone got hold of my credit card details and ran up a £1,000 bill in a matter of hours. I was actually tipped off by an Apple store in London because they'd tried to use the card to buy an iPad and set up an iTunes account, and something about them had made the staff suspicious. I got all the money back, thankfully, but this was the Halifax who have a functioning fraud department. To this day I have no idea how my card was compromised.

HollowTalk · 08/05/2018 12:36

I'm with TSB. I've noticed two or three times a payment of £1 to Amazon has been held in the pending section, then disappeared after a few days. Apparently that's someone trying it on - if the £1 gets accepted then they'd go for it.

IWannaSeeHowItEnds · 08/05/2018 12:41

I've had the £1 amazon payment thing. Apparently it's something amazon do when you've changed payment details or ordered something like a playstation network card, where they email you a code rather than srnd a physical parcel to your house.

JamieFraserskneewarmer · 08/05/2018 12:42

You are not liable for unauthorised payments - see the Financial Conduct Authority's guidance here FCA. The legislation requires that the bank must refund the payment without undue delay and by the end of the business day following the day on which it became aware of the problem, unless it has reasonable grounds for suspecting that you have acted fraudulently.

EarlyBird123 · 08/05/2018 22:12

It’s all sorted today. I actually feel really stupid now, because turned out the money was transferred to my another account that I don’t really use. I tried to move the money two weeks ago or so and it never went through at the time so i forgot about it. It went through on sunday - although tsb doesn’t know how that actually happened because it shouldn’t have. The fact that there was no reference as to account nunber or even a bank that it went to, made me panic as someone broke into my account not long ago. Glad it’s all sorted now but i was totally stresses out about it.

OP posts:
tribpot · 08/05/2018 22:19

Phew! Glad it's all sorted, it's hardly surprising it didn't occur to you that a failed transaction from two weeks ago would be replayed .. on a Sunday!

IRefuseToAgree · 09/05/2018 00:45

Phew, glad it was ok.

specialsubject · 09/05/2018 10:57

thats good news - but it is still due to the tsb major systems failure.

nuttynutjob · 09/05/2018 15:36

Are the fraud stories all from Lloyds? My friend had £15000++ taken off from his Lloyds account.

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