Looking for some advice ...
We bought a replacement window from an online company earlier this year. Service was good, so when we needed another two windows for a new project we ordered from the same company, paying upfront with debit card. I got a call from the company earlier this week confirming the windows had been despatched to their courier and they would be in touch within a day or so to arrange delivery. So far, so good. No call from courier so I called them yesterday when they told me the supplier is looking like going out of business so they won't deliver my windows for 'free' (I've already paid £45 delivery) as they're owed money from supplier. They offer to deliver them if I pay delivery direct, £40. I wanted time to think about this and called the courier back today to reluctantly pay the £40 to get my windows. However, I am now told that this is not an option; the windows are being held for resale by the courier to recoup the costs they are owed by the supplier! I fully appreciate that the position the courier has been put in by the supplier, but that isn't my problem. Needless to say the supplier is not answering calls. Not sure if relevant but the windows are bespoke sizes which I don't think would easily resell anyway. The windows aren't expensive, around £300 in total so I don't think it's cost effective to use solicitor etc. Any ideas how to pursue this?