Anyone work for Royal Mail and gonna tell me they're not shit? Sorry long

[weepootleflump]

I recently moved house and put a redirection in place starting the day prior to the move. Was happily receiving [redirected]mail in my new home and thought all was fine, until 3 weeks after moving I went back to old house (to clean up, ready to hand back) to find a whole pile of mail.

Now the shocking part is that amongst it there was one of those 'while you were out' cards saying they'd tried to deliver a parcel. The postman had written on it 'left outside front door', surprise surprise it wasn't there.

Anyway, phoned Royal Mail and had to lodge 2 seperate complaints. Kept chasing them up and got nowhere. Eventually, I received a letter saying they'd spoken to the local delivery office and the redirection problem was sorted.

I phoned about the missing parcel and was told that the sender would have to make a claim for this. I don't know who it was from but can only assume it was an easter gift for dd but I'm not about to phone all friends and family who she didn't get something from to ask if it was them as that would be embarrassing for everyone.

So, I've been told there's absolutely nothing I can do - even though I'd paid for a service which they'd failed to provide, as well as leaving a bloody parcel lying outside an empty house (surely should've been returned to delivery office).

Just to top it all off, yesterday I realised I was overdue a lensmail package so I phoned opticians who said it was sent last week. I no longer have access to property so phoned the estate agents who are advertising it for rent and was told they'd been delivered to the old house. So after getting a letter assuring me that it won't happen again- it just has.

I am fuming about all this, Royal Mail said the only thing they can do is extend my redirection by 1 month. I've already paid for 6 months and it's not even working so I said no thanks.

Any ideas what I can do next?

I don't work for Royal Mail thank god, but yes they do suck. They did something very similar to me. The worst bit is that they will send you twelve first class stamps as a sweetener while they sort it out (so they can lose MORE mail).

You can get further by writing to them - strangely - than phoning them IME. Try that.

We had all sorts of problems with our mail redirection including the new owners mail being redirected to us

Oh and they are STILL redirecting my mail five years after I told them to stop doing so!

Yep. They are shite. I live in a block of flats with a security front door. Even though I'm in most days I still get mail delivered a few days late with "no access" scrawled across it. I've also chased the postman when he's put a card through the door to be told that the parcel is already at the collection office . They just shrug when I insist I was in and no one pressed the buzzer to be let in.

I've now potentially lost 2 parcels which I am 99% sure are at the collection office although no card has been sent (this has happened before) but when I rang they said there was nothing they could do without a card. I can only hope that they'll send the parcels back so they can be redelivered.

Shonaspurtle - just turn up at the collections office with your driving licence. They can't withhold mail because you don't have a card (and you can pick up a complaint form while you are there).

Thanks. I will do that!

It's such a pain though .

Thanks everyone, looks like the only thing I can do is write a letter - worth a try but I'm sure all I'll get is another apology, it bloody stinks.

Oh and well done for getting through that lot - it was sooooo boring I didn't expect anyone to get past the first paragraph.

Agree . We had trouble setting it up in the first place as they were iffy about various forms of id in my maiden name (including an old passport, bank statements and so on). It took more than the specified number of working days to get the redirection going as it took a few days to be passed on from PO to RM. I sent an envelope to our purchasers apologising and asking them to forward anything which had strayed in the meantime, but the house was empty and they had had workmen in so it took a while for them to return it, but there wasn't much to send on and what there was was dated several weeks after the confirmed activation date. I've little faith that something hasn't gone astray tbh and don't know where to start or who to contact to find out.

Weepootleflump!!! First things first - RoyalMail are notorious at this redirection foul-up stuff - we had problems too! I think that writing a letter and being persistent is the only way to deal with them! They should refund you for the redirection that you paid for, as they didn't fulfil their side of the deal! Hope you get it sorted soon.

Secondly... we've all missed you on the temp buddies thread - is everything ok??

the Christmas before last, the Royal Mail delivered a package after we had gone away for Christmas. We were not there, so instead of leaving it with a neighbour, or taking it back to the office, they put it in our wheelie bin! Our neighbour, who was feeing our cat, but wasn't reading our mail, didn't see the card which they had left saying the parcel was in the bin, and put our dustbin out for us, so the parcel went to the tip!

Moral of the story.... don't expect the Royal Mail to have any sense, particularly around Christmas, so in future, ask neighbours NOT to put bin out for us!