I've sold a number of things on here, and bought quite a few more. Apart from being a little dense when it comes to checking messages, I like to think I'm fairly honest, and my ebay feedback is spot on, too.
I've sold some items to a person, and they contacted me to say they hadn't arrived. I always get proof of postage, so I filed a claim with Royal Mail but it's dragged on a bit (you have to wait 15 working days, then fill out a form, then post it etc etc, I know it's not exactly rocket science but I moved house in the middle of it too.)
I've just checked my email since moving and have a number of increasing shirty emails (reasonably understandable I feel) but I haven't heard anything from Royal Mail as of yet.
The person is insisting I refund immediately, but I'm a tad wary. I'd love to just say yeah sure, I trust you, but I don't know them from Adam.... I'm not an untrusting person so it's not sitting well with me though. Isn't the point of proof of posting/claiming through royal mail just verifying the item never showed up? I understand they need the money but not everyone is 100% honest...