Account under review

[Crusoe]

Has anyone had this happen to them? How long did it take to resolve?
Worried sick and being made to feel I'm a criminal even though I haven't done anything wrong 😓

It sounds like it's been flagged up for money laundering.

No one will tell you what's going off as it would be seen as "tipping off", have you had any recent interaction from the bank or seen any type of money transfer into it and out in the same day?

If you have nothing to hide then it's fine.

Your not a valentus rep by any chance are you?

If your squeaky clean your account should be unfrozen soon.

Do you have enough money for food next in the meantime?

Not a Valentus rep whatever one of those is!
Yes they clearly do think I am money laundering don't they. Not noticed anything odd at all but will check again with a fine toothed comb.
Yes have enough cash for food but not having a functioning account is pretty inconvenient and it's the long term implications of being black listed in someway that really worry me.
Definitely squeaky clean but so stressed that this can happen without warning, without explanation, redress or timescale.
I feel like I'm being treated like a criminal- worse actually as a criminal at least has the chance to offer their story.

You can get pretty much instant access to your credit records with Credit Expert. They usually do a very cheap/free trial.

When I had fraudulent activity on my account I never actually saw the transactions - the bank's system caught them as unusual and they were held in pending. I got a phone call from their fraud team to make contact. They asked a variety of questions, concluded the transactions were fraud, rejected them. They never appeared on my account - or not that I could see anyway.

If it is a money laundering suspicion, I would caution that at work I have experience with Barclays anti money laundering team (I manage some corporate accounts) and they are utterly shit - they have been carrying out advanced checks on a corporate entity I manage for almost ten months. It's got to the point we have had to launch a complaint against them as we're unable to place funds on deposit until their checks are complete but I've had to supply the same information to them several times as they keep misplacing it, having a change of personnel, etc. They're diabolical.

I would imagine its a money laundering suspicion - if its a fraud suspicion they'll generally tell you what the issue is. If its money laundering they won't tell you, as they're not allowed to. But if the money's been moved from an account in your name and there's nothing funny going on with that account I can't understand what their issue is.

I cant understand either and there just doesn't seem to be anything I can do about it. They won't tell me anything so I can't prove the legitimacy of the transactions. I'm just left hanging and to be honest the anxiety is making me ill.

Obviously too late for you now, but its always wise to have a spare account or credit card totally unconnected with your main bank so that you've still got access to banking facilities should your main account not work for whatever reason - whether its because they've frozen it, or something as simple as their systems being down.

I do but rarely use it. Just about everything is done from the frozen account.

Have you had any luck with getting it sorted out yet?

Can't you use the other personal account you transferred the £2k from while the review is undertaken?

No luck sorting it yet and believe me I have tried. Lodged a complaint, withdrawn a lot of cash so I can survive, direct debits etc still going out. All I can do is wait now apparently. I am trying to relax a little about it as I know I am squeaky clean in how I manage the account so it will be sorted out - I just don't know when.

Hi Crusoe,

I know this is a while ago now, but I just wondered how your outcome was?
I’m currently in the same boat after having my Barclays account put under review on Friday. They said they will reopen it in 10 working days, but after doing research online, it looks like it goes on for an awful lot longer.

I am feeling the same as you, although haven’t done anything wrong and I manage my accounts really well. This is causing me severe anxiety, I can’t stop crying and I haven’t eaten a thing in 2 days.

My main worry is that we’re moving in 8 days, and I have no money to pay the removals, they won’t let me cancel my current landlords standing order and I can’t set up our new landlords rent standing order.

I’m trying to be strong for my children, but it’s so hard 😢

Hello,
Please I want to know how the whole thing worked out if you don’t mind.. yesterday I had first paid £280 cash into my account and went out with my ex to get something but the shop was closed so he gave me another £280 to pay into my account from a different branch. Which I did and everything was fine. I got him and order the item online to his address but forgot to change the billing to mine... minutes later I charged the account and they were missing from the online banking.. went to bank today and was today my account was under review and the only money I can take out are my wages...

Hello, is everything resolved. If so may I ask how long did it take as I'm going through somewhat the same issue.