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<<<<<LISSIES COMPLAINT LETTER TO HOSPITAL....... IS IT ANY GOOD? WHAT CAN I CHANGE? HELP ME PLEASE!!>>>>>> VERY VERY LONG!

37 replies

lissielouwithbunnyears · 23/03/2007 15:58

Dear Sir,

I wish to make a complaint about the treatment that I have received at Royal Shrewsbury Hospital on 30th April 2005

On the 8th February 2007 I was rushed to the Royal Shrewsbury Hospital with an ectopic pregnancy, This caused my fallopian tube to rupture and I needed Laproscopic surgery, but it was not possible to save either the fallopian tube or the pregnancy.

The next day I had terrible pains in my shoulder and chest which were initially dismissed as gas from the surgery, however I had a drain attached which was showing a significant loss of blood and my HB levels were dropping quite rapidly. I began to feel worse and worse until it was decided that I needed an exploratory operation to find the cause of these problems.

When I woke up following this operation the surgeon told me that my bladder had been accidentally cut during the previous surgery. This was because my bladder had not been put back in the correct position during my emergency caesarean section on the 30th April 2007.

The caesarean was carried out at the Royal Shrewsbury Hospital following several failed induction attempts. At 5? 1? and a size 6 I was aware that I was carrying a large baby and was informed by a midwife at The Princess Royal Hospital on the 26th April 2007 when I was referred with Pre-eclampsia that a scan would be advisable since my son had tried and failed to engage. However at RSH I was told that this would not be necessary. I was given 3 doses of prostaglandin gel, at this point my waters were artificially ruptured. Unfortunately they were green in colour. I was then hooked up to a syntocinon drip.

After some time both I and my baby were very distressed, so my husband tried to find a registrar or doctor to assess our wellbeing. It was decided that a caesarean section would be the best course of action. I remember during the operation itself it taking three members of staff to dislodge my sons head from my pelvis, the back of his head was very badly bruised. My placenta was incomplete and had traces of Group B Strepptacoccus on it (an infection which can spread to the uterus through prolonged contractions). I was seriously ill afterwards, this was put down to the effects of the Group B Strep and I had been readmitted into hospital several times during the first few months of my sons life with severe stomach pains and recurrent infections. All of which contributed directly to the development of severe Post Natal Depression for which I am still receiving counselling weekly.

My general health has since been very poor and I have endured at least 3 early miscarriages not including the above mentioned Ectopic Pregnancy. I have been informed that my chances of conceiving and carrying to term again naturally are very slim and that we are not eligible for NHS funding thru IVF cycles because we already have one child. I am very unhappy about this. I feel that the doctors were negligent in their treatment of me during the delivery of my son and I would like an explanation of the following issues

? Why was my Bladder Cut?
? Why did my caesarean go so wrong?
? Is this possibly the reason behind my recurrent miscarriages and why I have been unable to have another baby?
? Why were the Group B Strep cultures not found when I had vaginal swabs taken at around 20 weeks?
? Why was my bladder incorrectly positioned?
? Why was this not found sooner?
? What actions you propose to take in order to prevent this happening again?

I look forward to hearing from you

Yours faithfully

OP posts:
CadburyCremeSquonk · 23/03/2007 16:01

Firstly, you need to change the date (year) here: "informed by a midwife at The Princess Royal Hospital on the 26th April 2007 when I was referred"

Other than that, it looks good to me. I like the bullet points at the end.

Mercy · 23/03/2007 16:02

You need to get the dates right - 2005 not 2007 in the 4th and 5th paragraph.

Sorry - will look at it properly now!

Rhubarb · 23/03/2007 16:02

Sounds fine.

Sorry you had such a shit time, hope the letter brings the answers you need.

lissielouwithbunnyears · 23/03/2007 16:04

ah, thank you will do that now

OP posts:
Mercy · 23/03/2007 16:08

Lissie, sounds fine.

But, what do you want to happen as a result of this letter. Is an explanation (and an apology) sufficient? Or do you want something more?

(what a bloody awful time you've had )

lulumama · 23/03/2007 16:11

think you have transposed the dates of your cs and laparoscopy

lissielouwithbunnyears · 23/03/2007 16:11

tbh i want just enough to fund ivf. and an apology. the nurse we saw on weds thinks that we have a fab case (off the record of course) but my ds has been without a mum for nearly 2y coz ive been so ill and im furious that my faith in the mediacl profession has been destroyed iykwim

OP posts:
grouchyoscar · 23/03/2007 16:11

Concise yet detailed and to the point. Also asks valid questions as to why you received the treatments and their effects.

Good letter, get it sent

lissielouwithbunnyears · 23/03/2007 16:12

altered that lulu got carried away!

OP posts:
lulumama · 23/03/2007 16:13

think it is great , maybe mention you have already sought legal advice..??

grouchyoscar · 23/03/2007 16:13

BTW, for the sodding horrendous time you've had.

BellaBear · 23/03/2007 16:13

we are not eligible for NHS funding thru IVF cycles

did you mean for ? Ignore me if not!

jellysmummy · 23/03/2007 16:16

It would probably be good to add that in light of assissted conception you wish your situation to be dealt with individually particularly in light of the ectopic pregnancy and salpingectomy (removal of fallopian tube).
Good luck

Mercy · 23/03/2007 16:16

I was just wondering whether the issue of compensation should be mentioned at this stage - or maybe in a susequent letter?

Have you had any legal advice?

lissielouwithbunnyears · 23/03/2007 16:16

got that bella, too used to mn talk

lulu, the solicitor we are dealing with said not to mention legal action til we have recieved a response or they may close ranks.

OP posts:
lissielouwithbunnyears · 23/03/2007 16:18

spoken to a few legal firms and they all seem v happy to take us on.

does it come across that i do know what im talking about and wont be fobbed off?

OP posts:
Mercy · 23/03/2007 16:27

'close ranks'

It sounds fine as an initial letter, Lissie. Get the dates changed and send it!

Good luck

jellysmummy · 23/03/2007 16:32

Yes sounds like you know what you are talking about, you don't want it to sound like you have had it written by a solicitor with lots of legalise. having been on the receiving end of complaint letters (it reall isn't that long!) the way you have written it should allow those who need to respond to do so in an equally precise way. The hospital will have a complaints procedure and they have to acknowledge your letter on receipt and give you regular updates. Don't be surprised if they want to see you face to face.
Good luck, it seems very clear cut to me

Judy1234 · 23/03/2007 17:23

You should not be writing this letter. You shoujld get a lawyer to write it. You should also consider making a financial claim in it. For example you probably want enough to cover 6 cycles of IVF treatment to be undertaken privately, cost of adoption abroad if that became necessary, compensation for the time you have lost in getting pregnant again (if all these problems are causing the failure to conceive which presumably an independent medical report could help to show). The hospital's lawyers will respond, not the hospital anyway.

Saturn74 · 23/03/2007 17:30

Lissie, I hope the hospital investigate all this thoroughly, and provide you with proper answers to your questions.
I think the letter is fine - and you come across as very controlled and competent.
You have been through such a rough time, and I hope you get a swift and appropriate response.

lissielouwithbunnyears · 23/03/2007 18:47

thank you all so much. will do some fine- tuning over the w/end.

xenia, should i put a figure that i have in mind in?

OP posts:
Judy1234 · 23/03/2007 18:56

It's hard to say. It's not something I do professionally. If you get a letter from someone making a negligence claim they hospital will have procedures over that. Presumably they are allowed to say we are very very sorry you think like that but not allowed to say we got it wrong here is a load of money. Instead they have to hand it over to their insurance company who will deal with it, try to avoid the claim to save tax payers' money and you presumably can use a lawyer doing it on a no win no fee agreement. In that case you might be better having the lawyer do the initial letter in case there's anything in your letter you might later if it went to court etc you wish you hadn't said although I can't see anything in that that looks like you saying it was your fault or anything. Pehrpa end it with "although at this stage my main issue is to find out what went wrong I have to reserve my rights fully to make an appropriate claim and please advise me of your procedure for this". You might want also to ask them for copies of your notes and say you're exercising your rights under the data protection act in asking for them or something like that. They have a set period to provide them.

Saggarmakersbottomknocker · 23/03/2007 18:58

Personally I'd let them explain themselves first before you take the next step towards compensation.

We made a complaint about an issue with dd's treatment (she was given a serious drug overdose in hospital). We made the initial complaint ourselves and it was the hospital that replied (clinical director) not the hospital lawyers.

lissielouwithbunnyears · 23/03/2007 19:29

is your dd ok now? did ypu get an apology from them? thats awful!

OP posts:
Saggarmakersbottomknocker · 23/03/2007 19:36

She's just fine lissie, thanks

They were fantastic actually, apologised, were very open and honest, protocols were changed. We didn't take it any further as she didn't suffer any long term effects. I've actually just revisisted the subject with them as there was a baby who died from the exact same overdose in another hospital.