I ordered some glasses yesterday from BOOTS optician and paid up front. Within about half an hour I had changed my mind as they were freaking expensive but when i tried to cancel the order i was told that I could change to cheaper lenses if I wanted to save a bit of money but I couldn't actually cancel the order.
That doesn't sound right to me - any thoughts?
For a start they don't have any signs up saying that once ordered there is no going back, and I also wasn't told that by the person who sold them to me. Any other service usually has a cooling off period, and other shops let you return things so I don't see why this is different. I understand that glasses are kind of made to measure but it's not like i waited until they arrived in the shop and then I changed my mind so they could hardly have started work on them already.
Does anyone know if I have any rights over this?
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what are my consumer rights
5 replies
Flocci · 16/03/2007 14:02
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