£3300 stolen from grandparents

[mrsalways]

I am so angry!!
Today my 86 year old grandad got a call from 'bt' saying they could see he was having internet problems (he actually was). They then told him how to try an fix it, which didn't work so they asked him for his card details to charge him to fix it. He stupidly gave them over . About an hour later he realised he shouldn't of given his card details and rang Santander who informed him that as he willing gave them they could do nothing about it the £3300 that has been taken. Is there anything we can do? I'm furious that these scum bags prey on the elderly but I'm angry at my grandad too as we've spoke about this sort of thing..

Such a shame - the fraudsters may try to sell his number/details because he is an 'easy target - I would help them to change their telephone number otherwise the calls might become relentless.

Perhaps contact Action Fraud: 0300 123 2040 for further advice and support (And the police if you haven't already reported It - it's a crime afterall).

I hear what Santander are saying in that he willingly gave details - so annoying they can't recover the money.

I'm angry on your behalf, such bastards.

for your grandparents.

Thankyou for that info xx

Just seen this, for what it's worth there is a high profile case ongoing with Santander involving an elderly couple who were "groomed" by fraudsters and handed over about £100000 in branch over several episodes. The couple's nephew is challenging Santander saying they should have noticed this unusual activity on the account and taken action to stop the payments. The same could possibly be argued about your GPs, so maybe worth watching the case and which way it goes legally. My personal belief from experience is Santander is slapdash with security for its customers.