Ive recently bought several dresses in different sizes, colours etc from house of Fraser. I have just had a baby and with the short hospital stay, madness of having a new baby and mild PND, I didn't return half the parcel until approx 2 weeks after the 28 day return policy. The goods were in perfect conditions and total about £60. I have today received the items back with a letter advising I cannot have a refund as more than 28 days have passed. I have spent the day emailing customer series back and forth and have requested a call from a manager tomorrow. The agents today have just quoted the policy which I totally understand that I was outside of, I was just hoping for a better outcome. I had a couple of other items with ASOS and Dune that were also retuned outside of 28 days but were refunded without question. Is it worth me pursuing this or should I just accept im stuck with £60 of goods I don't want? A quick internet search suggests their customer service isn't the best....