I have today had dfs out to look at my £2k suite that I bought from them 6 months ago that looks as wrinkled and faded as an old mans dangly bits. The service guy said it was the "style of the leather" and that he could do nothing about it, and that we had bought the wrong type of suite for our needs. I specifically asked the guy in the shop for a hardwearing, wipeable leather suite, as dd had severe relux and had ruined my fabric one with vomit, and I needed to be able to wipe it clean etc. His response was that if she was sick on it, it would be ruined, and that my only option was to sell it 2nd hand and buy a new one. I haven't even paid for it yet! I phoned the store, and the lady admitted it should never have been recommended to me. I am now waiting for a call from the manager and would like to be armed with any legal type phrases (if any) that I can quote. I am so upset, so really need a little help pls!