My boiler broke down on the saturday before christmas. I couldn't get anyone out until the wedensday to look at it, and the man who came said it's unsafe and not to use it till a backplate has been fitted.
It is serviced regularly by a corgi agent, (the emergency guy was also corgi, but a different company) so it's not really the landlord's fault that we've been living with a potentially lethal boiler(carbon monoxide).
However, we've been without heat or hot water the whole of christmas/NY - do you reckon I'm entitled to a rent rebate?