Credit card statement: proof of purchase?

[AlbusPercival]

Does anyone know definitively if a credit card statement should be accepted by a store as proof of purchase?

I need to return a faulty item, but no longer have the receipt. Store won't accept the credit card statement despite it being for the exact amount the item cost on the day.

Trading standards and cab, both say credit card statement is proof of purchase but not much more.

Can anyone advise?

Is is a high street store? I returned something to Next with a copy of my bank statement and they were fine. It was only for £20 so not sure whether they couldn't be bothered to argue

I also had a problem with M & S several years ago regarding non delivery and found that to keep perservering with the 'trading standard tell me' line eventually worked

I can't quote any legal references though

How long ago was it purchased? Is it a large company or an independent retailer?

Huge high street retailer. Cost just short of £30 bought just over a month ago but only just failed. IS an electrical item

For faulty you don't need proof of purchase but legally a cc statement suffices. Is it a brand other retailers stock perhaps? Do you have any packaging which may have a barcode?

They should be able to track through their system to check what was purchased using that card on that day, so yes they should accept it.

I took something back to asda using my bank statement, she looked on the computer and found the corresponding item.

For any return, including an alleged fault, you need proof of purchase. Otherwise the retailer has no proof that you didn't buy it third-hand off eBay two years ago.

IIRC the Sale of Goods Act (or the more recent update) says that a credit card or bank statement is acceptable as proof of purchase. However I'm afraid I don't know what the next step would be, in practice, if a retailer refused to accept this.

Contact their head office as a next step, if no luck then it would probably be small claims court.

I'm trying to get a refund or exchange from Zara for my daughter, who bought a dress that's the wrong size.

I have proof of purchase in the form of a Bank Statement. The item is unworn and complete with tags. However, Zara customer services say they don't recognise any form of proof of purchase other than a receipt.

Covid meant the changing rooms were closed, so she couldn't try on her new dress and she says the receipt came out of the bag in high winds and blew away.

Zara seems to be taking a very hard line, considering Covid an' all. But I'm wondering whether they on a firm legal footing to accept only a receipt as proof of purchase.

Any ideas anyone? Thanks RB