About 2 months ago, dh was driving to work in our van when he had a car crash. Basically, a HGV pulled out into the road in front of him from a driveway on the left. The vehicle was turning right, so ended up colliding with our bumper, bonnet and drivers side wing.
Dh called the police, exchanged details etc- basically did all he was supposed to. He was unable to get a witness statement as it happened in morning rush hour on a very busy A road. No one else stopped to help.
We later contacted our insurers to ask them to pursue the claim for us. They told us that as we only had third party insurance, we would need to pursue it ourselves, which we did. This included a statement, and photographic evidence which showed the other drivers skidmarks.
This brings us to this morning. We received a letter from the other peoples insurers telling us that their client is disputing liability as they do not consider themselves at fault for the accident- they feel their witness statement supports this.
Does anyone have any experience of how these sort of cases are handled?
Is there something straightforward we could do to get things moving?
Any suggestions gratefully received!