I've just rung citibank as I wanted to close an account that i've not used for a couple of years and that had next to nothing in it. I was put throught to an advisor who said I was a valued customer (yawn) who asked me why I wanted to close it. I told them there was nothing wrong, just hadn't used it so to make things easier and cut down on paper, I wanted to close it. She said they would credit me with £50 today if I kept it open . Of course I said yes and checked whether it was still free banking and she said yes. They've also opened me another account which gets 4.91 gross p.a with £1 balance. Pretty good I think.
So, if anyone has a citibank acct, try closing it