Does anyone know about this? My partner is the only wage earner for the household. He pays into a pension direct from his salary each month - about £500 a month.
I was told by staff on the helpline (and it says the same on the online tax credits calculator) that the figure we should give to tax credits as out full household income is gross pay minus pension contributions.
We've done exactly that and just had a letter through to say that pension contributions aren't supposed to be deducted and therefore our award is much less than we were told it would be as they've added the extra £5,000 onto our household income for last year.
Can anyone explain thsi to me as I'm confused. Tax credits helpline staff weren't able to explain it and I'm not sure what else to do.