Went to ToysRUs on Fri in haste. Grabbed a packet of nerf gun bullets for DS' birthday at £8.99 (identical product also displayed adjacently at £9.99 but unsurprisingly I opted to pay a pound less). This IS relevant. I also picked up a copy of Tertaria for Xbox One. This is a present for DS' best friend and costs £17.89. More than I would usually pay but it is best friend and he had requested it.
Got to cash desk, young girl rang the items up and the price was wrong. The nerf bullets had come up as £9.99 so I told her they were displayed at £8.99. She didn't know what to do so called her colleague, who seemed totally unsurprised that they had 2 different prices on display, didn't question me in the slightest, or go and check, and said to charge me £8.99. First young girl then didn't know how to override the amount already entered, had to call colleague again, and in all the palaver she put through the Xbox game. I picked it up and it felt light, so I asked if the game was definitely in the box, but it looked as it had some kind of wrapping which I didn't want to tamper with as it was a present, so I believed her when she said it was all OK. I must stress I am a luddite and I didn't even know it would be a CD - for all I knew it was just a tiny little thing in there! I was in a rush and was just glad I had what I needed. This morning when I checked, I realised I have been given just the box and no CD. Have hunted through purse, handbag etc but cannot find the receipt so I have no proof of purchase. Even if I did, if I go back in there with the empty box how can I prove I'm not just trying to get another copy? The young girl was very sweet but clearly not very sure of what she was doing - I assume she should have gone to get the CD from somewhere but she didn't, and I didn't think to query this. What can I do? If I can tell them the date and time, and that they had to cancel the first transaction, and exactly what I paid, would their till receipts bear out my story? And especially if the young girl remembered our conversation about the two prices for identical products, and could support my claim that she didn't actually go and put the game in the box, would I have any sort of case? So annoyed with myself for not checking.