Scottish power tell me they have been having a number of software issues lately with online users submitting readings and being billed. Anyway I just called them to try and get an idea of where I am at the moment and they say that over the last 3 months, my gas bill is £464 (and actually electricity is £224 but after the gas bill that had less impact). My daily average usage is 19kw for electricity and 143kw for gas. Can this be true? We have just moved in to a 4 bed period house. Quite draughty, some double glazing but no carpets or curtains. I work from home and have 2 young children so have the heating on all day quite a bit.
Is it just thermostat down and thermals on and fingerless gloves when typing time?
I feel ill. We switched supplier to go for a dual fuel online only fixed tariff so this is supposed to be the cheaper option. And I doubt there is a mistake with the start reading as I provided it and they came out and checked it too.
Hard to get more info because of this 'software issue' they say they have...