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Original poster

A letter from Concentrix oh behalf of HM REVENUE

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Howes68 · 20/01/2015 13:47

Hello please help if you can , I am worried sick , I got a letter from the above , the letter states We need to talk to you about whether you are living with a partner , I claim tax credit as a single person , they are saying that they have evidence that there may be another ault living with me , I do have a bf whom stays 3 days a week , they wish me to call , and are asking in the letter for Bills, tent from 06 April 2014 to Jan 2015 , scared they are going to horrible on the phone not sure what to make if it , feel sick , any tips or help would be great thank you

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MNHQ

BojanaMumsnet · 11/02/2015 10:47

Hi all,

HMRC have been in touch and have asked us to post this on their behalf.

'Statement from Louise Boyle, HM Revenue and Customs (HMRC):

'We have seen that you are discussing letters from Concentrix. We thought it would help if we explained why you might be getting them.

'We carry out thousands of checks on Tax Credit claims every year to make sure people receive what they're entitled to. Since November 2014 we've been working with Concentrix, a private sector company, on carrying out these checks. There is guidance on Gov.uk showing that Concentrix is a genuine HMRC-linked company at www.gov.uk/government/publications/genuine-hmrc-contact-and-recognising-phishing-emails/genuine-hmrc-contact-and-recognising-phishing-emails.

'We know how important Tax Credits money is to you and that it can be worrying when we carry out these checks. We don't intend to worry you unnecessarily - what we're trying to do is to make sure you don't end up being overpaid Tax Credits, resulting in a debt which then has to be repaid later.

'Claims are selected for checks using information from HMRC and third parties, such as credit reference agencies, which indicates there may be a risk of the claim being incorrect. Where that's the case, we or Concentrix will ask for further information, be that about claiming as a single person, childcare costs or levels of income. Contact us, using the details on the letter, if the information we've sent is incorrect, or send in the additional information we've requested. No action will be taken to change any tax credits award until we have heard back from you, providing it's within the timeframe stated in the letter - usually 30 days.

'We really value your help and co-operation as these checks are carried out, but above all please do not ignore our letters because that then runs the risk of your payments being interrupted.

'We are reviewing the inclusion of potential partners' names in letters as we understand this could be insensitive in some cases - we apologise for any distress this might have caused.'

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