Apple iPod - silly 1 year guarantee question

[jampots]

Dd's ipod has been playing up in the last few weeks and now wont even hold its charge. She bought it from John Lewis at the end of last July so its out of its 1 year guarantee but surely it should last longer than 1 year. Is it worth appealing to them to replace it for dd or can they just tell me to go forth?

From what I've read in Which magazine (I think) it's worth making a fuss (esp as it's JL). Will try to find details for you.

Apple has denied claims that its iPod players are throwaway items and insists they're designed to last 'years and years'.

The MP3 giant recently faced criticism from angry consumers who had spent more than £200 on an iPod only to see it fail after the one-year warranty expired.

Outside the one-year warranty Apple offers, it can depend on how hard you complain as to the resolution you'll get.

Ken Hunter, from Northern Ireland, bought a 20GB iPod in January 2005 from the Apple store in London. This March it failed. Not able to get to London, he sent it back, but Apple returned it, saying it doesn't take items by mail.

It was only when his son, who lives in London, went to the store and protested that Ken got a free replacement.

Upgrade
Gemma Jones' 18-month-old 20GB iPod failed after she upgraded the software.

The Apple store told her that repair would cost £160. Gemma said: 'Apple seems to be implying that you should just buy a new iPod.'

Apple has now agreed to repair Gemma's iPod as a 'goodwill' gesture.

Greg Joswiak from Apple said: 'iPods are designed to last for years. It's a complex consumer product so if it's dropped or mishandled, that's going to shorten its life. Our warranty is one year but beyond that we have good customer support.'

Which? data shows that iPods up to two years old have a breakdown rate of around one in ten.

From Which again:

Be clear about your rights
Under the Sale of Goods Act, goods must be of 'satisfactory quality' so it's reasonable to expect an iPod to last more than one year.

thanks for your help pretendfriend - am off to JL today to try my luck

the batteries do need replacing every so often. when we bought ours, house of fraser advised us to send them in to get them replaced jsut before the guarantee expires so save us from doing it at our own cost. As batteries are consumables, I don't see what rights you would have.

I think m,y guarantee is up around now, but I don't really want to send it in, because I will lose all the data on it. It is very silly that there is no backup, and you can't change them yourself. Money making I guess.