Moving house soon, am I classed as a 'new customer' .......

[catwithflowers]

To BT and therefore eligible for their deals which are open to new customers only? I've just checked my payments with them for line rental, phone and internet and am paying a staggering £44 a month. I only pay approximately £3 a month in call charges .

The new deals still charge the same for line rental, £15.99 pm (though you effectively save 2 months if you pay the line rental a year in advance), but the broadband charges are much cheaper, especially for the first six months. Does anyone know if I would be able to take advantage of the new offers or should I just call their cancelations department and threaten to leave and see what they can come up with?

Thanks in advance

Possibly not, have you got a dp who could be the account holder instead?

If you pay line rental upfront it's non refundable if you want to leave.

Are you out of contract, thus could cancel. Then start with Plus.net (part of BT Group) thus getting similar package but at new customer rate, as you would be a new plusnet customer?

cancel and restart if you are out of contract. Or go somewhere else for a few months, e.g. post office which only does monthly contracts. Their line rental is cheaper too although not sure about their broadband.

if you do the line rental saver you are committed for a year, no refunds.

Don't think so, but you could threaten to leave and see. dm just moved and her charges were already higher than ours for same phone package with inclusive landline calls but less BB capacity. Also you need to give plenty of notice of moving. dm was told calls to her old no. would be transferred to new one from day of moving. However if you call old no. it says what it has changed to but doesn't automatically route through nor is her new number yet being recognised 4 working days later. BB was due to be set up today but we didn't realise she'd have nothing at all in the meantime

Thanks everyone. I have to find check the contract to see if it has expired. I know I've had it for more than a year now as I paid the first year's line rental up front but notice that I'm now being charged for line rental monthly. I can't remember whether I signed for a year or 18 months

If I can't get a new customer deal I'll try threatening to leave and see what they say. Thanks LIZS for the timing advice. We actually have 7 weeks until the moving date but with three kids who can't imagine life before Internet, sorting out the broadband has to be one of our priorities

Cindy34, that's definitely worth looking into, thanks

To update, they finally activated her line this morning and the promised engineer didn't show up yesterday after her waiting in all day. So a vulnerable old lady had no phone for 5 days! Apparently they will notify her of a new visit date . The moral is: Don't rely on a seamless transition.