GRRRR! Rude call centre people for debt repayments, your stories here!

[dizietsma]

I have just been treated appallingly by an bumptious twit at call centre while I was trying to arrange debt repayments.

Is it just me, or is it the case that these people seem to think that just because your in a spot of financial bother they can treat you like dirt?

I was frustrated because a direct debit had failed to go through and the guy was all "Don't get sarcastic with me" (I wasn't sarcastic but you know how some thick people think that if you sound intelligent and annoyed you're being sarcastic). I was aghast at his cheek and demanded to speak to his manager and he refused! I said I found his attitude unacceptable and he said he didn't care! Then the arsey bastard hung up on me!

I phoned back and grassed him up to his manager though. She said it was unacceptable behaviour, but I'm sure he wont get in any trouble.

We've got to let these people know it's unacceptable to treat anyone with such disrespect just because they're poor.

I had similar problems in the past. In the end I refused point blank to talk to them.

If they called I said I would be willing to report them for harrassment and put the phone down. Debt agencys have little power anyway so I dont give a sht what I say to them. It's all Bllocks that they can send balliffs etc etc...

Sorry to swear so much but i hate the little urchins!!!

sorry to the nice ones!!!!

Once with littlewoods, i called them and asked if my monthly payments could be reduced as i wasn't working, and money was tight. They said no, so of course i fell behind with payments, - it was £35 a month. Some snotty cow called me up, and i explained the situation, "yes, and what do you expect us to do about it" was her reply.
"Well, expecting me to pay your recommended amount of £300 a month is far too much, can't you reduce it"

Her reply was
"If we do it for you, we'd have to do it for every Tom Dick and Harry who has an excuse"
I was gobsmacked

We had a debt agency ring once and tell my dss who was 15 at the time that he better pack his bags as the baliffs were coming round to kick us out Needless to say dp had a few choice words for them.
They don't have much power, all they have is rudeness and aggression to try to intimidate people, people who do this type of work are scum imo (apologies if any mnetters or their partners do it)

And now from the other side....

I worked in a call centre and had to go on a secondment to the debt recovery department and I hated it!! Hated ringing peolpe up and asking them tp pay money which i thought obviously they couldnt afford otherwise they would have paid. But believe, that is not always the case.

All the people I had to call, I was only calling them cos they had refused to respond to letters that we had sent out asking them to contact us to resolve it. We would take ANY amount, as long as it WAS being paid , but unfortunately, IME, alot of people stick their heads in the sand, and then cry unfair when the bailiffs, eventually, do get sent round,which is only whenthe customer completely refused to cooperate.

In that comapany, we did have the power to stop the bailiffs , or to send them round, but god, I really really hated it. Just felt awful. You really have to distance yourself from it, I was so glad when I left. I had never witnessed anyone being rude like mentioned in some of the posts, I think I would cry if I heard that. Oh this all bringing back such horrid memories.....

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