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Original poster

Books for Children...

6 replies

cleaninglady · 13/08/2006 08:46

hi - advice needed !
has some books from this company a while back which i received and then about a month later went away for a few weeks to stay at parents. In the meantime obviously 2 invoices arrived and on my return i paid the second one although realised i was very late in paying - they do state that if not paid on time they can charge full price for the goods though. anyways i have just received a letter from a collection agency saying that as i havent replied to their previous letter (which i havent had) that they can come after me for full court costs as well as the amount of £112 which i apparently owe! am a bit surprised to say the least and the tone of the letter is very harsh IMO. appreciate that i messed up not dealing with this before i went away but havent had any other letter prior to this and now have an extra 80 pound or so to cough up . should i just accept this with good grace and learn my lesson or is there anythign i can do?

OP posts:
Original poster
cleaninglady · 13/08/2006 10:20

Bump

OP posts:
EmmyLou · 13/08/2006 10:47

Contact your local Trading Standards office or CAB? Seems v harsh tone that they use. Hate companies like this - aggressive etc.

I do think you should write to them tersely saying you didn't even recieve the letter they say you haven't replied to. Had trouble from the Silkies tights company who sent me an 'order' I had never placed. Wrote to them and told them I had copied a letter to trading standards and didn't get pestered by them again. I'd try settling the money you feel you DO owe asap, and leave the ball in their court. But I'm no expert... Good luck!

Original poster
cleaninglady · 13/08/2006 13:16

thanks for that - might write to the credit company and copy the books for children place as well as i have paid the original invoice it was just that i presume that it was overdue they have applied full charges for the books as they were reduced prices!

OP posts:
Original poster
cleaninglady · 13/08/2006 20:27

anyone else any suggestions?
ta

OP posts:
nikkie · 13/08/2006 20:38

I had trouble with silkies too!

Have you tried phoning BFC , I have found if you don't 'press 1' you can get through easier.

Original poster
cleaninglady · 13/08/2006 20:57

i might ring them as well but as it had been passed to this agency i didnt know whether they would speak to me about it - worth a go though

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