Debt collectors. Please help

[AtSea1979]

A letter came through the post for Xdp, he recently moved out due to DV and has set up home a few doors down (to keep an eye on me I'm sure) all that aside.
I now have a letter from Marstons saying
'You should be aware that the powers of entry are granted and the use of locksmiths to allow entry to your home even in your absence'.
What on earth do I do?
There is no phone number where you can speak to an actual human. I have emailed to say he's no longer living here but will they even believe me? Will they get the email?
Please help. I'm at breaking point.

You shouldn't have opened the letter if it's to him. However, if the debt is nothing to do with you you don't have to give them entry even if it is a crown debt. I would nicely tell them where he is living. Nothing to do with you, don't worry about it.

They are bully boys. They will try to threaten and intimidate. I'd write back (email and hard copy sent recorded delivery) X does not live at this address. His address is Y. Do not contact me again regarding this matter. Any attempt to gain entry to this address will result in my contacting the police.

Have you informed the council tax people that you now live alone? (To get the 25% discount.)

If so, then you should have a council tax bill with just your name on.

Send a copy of that with your recorded delivery letter.

Only sorted out council tax etc yesterday so no bill as yet.

Only a court appointed bailiff or sheriff can gain entry into your home nd they don't have to give any warning

Contact them www.marstongroup.co.uk/

Marstons are certificated bailiffs. They cannot use a locksmith or force to enter your home until they have confirmed, by actual contact with the person, that the debtor lives at the address and is refusing to pay

They cannot enter your home, they cannot take any of your goods, and just to reassure you, Marston group never authorise the removal of goods. Their bailiffs may say it, they may pretend to call a removal truck (if they do that, they are talking to their friends, they don't have removal trucks) they may even unplug tvs etc. it's just to intimidate you.

Phone the call centre and explain you are newly separated, and your ex lives at the new address.
If you do not have proof, they may tell you they will send an officer round to check. If they do, either do not open the door or if you do open the door, explain, show them your ID and anything you have to say you are living on your own.

When you get the proof of single occupancy, scan it and send it.

Thankyou

I have dealt with marstons in the past when a bailiff turned up at my door, relating to a debt which was not mine, so pasted on forwarding address and have heard nothing since.
I would be careful to not leave doors and downstairs windows unlocked as they can gain entry if you leave them unlocked happen to a friend and once they are in they can gain access to the property.
There's a website about what a bailiff can I cant do but I can't think what it's called found it through Google though.

They climb through open windows? All sounds scary.

Yeah if it's a fine from the courts or from a crime they can access your home or garden there's a section of law which allows them to. Also if it's from a writ comes from the high courts they can gain access and then bill you for it.

I have managed to speak to someone on the phone from marstons, when you ring them it asks for a account number if you hang on the line you can get through to an operator pass on what you know and they'll not contact you again.

Hi

I have had a very nasty incident with Marstons yesterday and am wondering if anyone can offer some urgent advice...Am pretty desparate and any help would be appreciated.

Many thanks.

Paula

Parisgrey - what's happened?