I'm looking for some advice please.
I ordered a gift item for a friend back in October; I ordered one item and paid with a debit card. The transaction showed up twice on my bank statement, on the same day. The bank refused to do anything about it, so I contacted the company to ask for a refund. They agree that only one item was sent and that they received two payments for the same amount.
I have phoned many times and always end up with an apology and a promise to refund the amount. After several attempts at asking for a bank transfer, I started to ask for a cheque. I've been told twice now that a cheque will be sent, but nothing. I phoned today and have been told that the person on the phone can authorise cheques and will do so today.
So my question is - what's the next step if the cheque isn't sent? It's not even a lot of money but it thoroughly pisses me off. And could be quite a little earner if they have done it to others. It's all been very civil so far, but that isn't getting me my money back and I feel it is time to escalate the complaint. Is there an ombudsman or financial authority to whom I can complain if necessary?