We've been overpaid my £1500. I appealed in a very detailed letter explaining it was entirely thier fault and we tried and tried to stop the overpayments but we couldn't stop them. I was even told by one of their people to complain as it was entirely their fault and I had perfectly reasinable grounds to complain. So I did in Feb this year. But after not hearing from them for months I called 4 times to see what was happening with my appeal as of course we were being overpaid again as we were getting "normal" payments as the overdue amount was suspended whilst they were looking at my appeal. I got 4 identical letters saying they were looking at it still from 4 seperate people. So yesterday I phoned again and was told it's still being looked at (I also called because we had an extra payment into the bank -WHY??- was told yes the money is yours.....??..). Then in the post yesterday I received a letter saying you asked us to look at your overpayment AGAIN(no I asked only once, why use again?) and we decided you have still to pay the overpayment back and you have no right to appeal against this decision. That was it. I'm furious, I feel they didn't read my detailed letter as they said I should have noticed the overpayments weren't due to me BUT I DID AND CALLED THEM UMPTEEN TIMES!!
Does anyone have a clue what I should do now?
Feel I'm banging my head on a brick wall but don't know what to do.