If Ocado dropped a glass bottle of oil on your kitchen floor...

[JivinMissDaisy]

.. what would you expect by way of apology or compensation?

Mr Ocado accidentally (poor chap, not his fault..) dropped a large glass bottle of oil all over my tiled kitchen floor.

It took an initial 30+ mins to pick up the glass, soak up the worst of the mess with 6 bathroom towels, then mop it all with liquid floor cleaner. A couple of sweeps to check for remaining glass. Then all the towels had to be cleaned in the machine of course as they were dripping in oil. A week later, and another mop from our brilliant cleaner, you can still see a very fine film of oil in parts.

Well anyway, Ocado have offered me £7. Does that seem reasonable...?

Use Pampers vipes, or huggies, that should deal with the grease.

Really? What would you like from them exactly?

I think it would be better customer relations to send flowers and a new bottle of oil. But I would expect them to spend about a tenner on it.

It doesn't matter whether it was intentional or not. You are entitled to be put in the position you would have been in had they not dropped the bottle. It's only on MN you get this "I hate compensation culture" about absolutely everything. I would say to them that you're disappointed given the time spent on cleaning up and hope for a wee £10 voucher on top. You might not get it though but you can always ask.

They give me a bottle of wine on my anniversary of first shopping with them .......

They bring the shopping into your house?

Tesco man once dropped a case of beer on the step. One bottle smashed the rest were OK. He let me have the rest for free. I thought I was quids in.

£7 and an apology seems adequate.

Hmm. I feel for you! did the driver help with the clean up?

I don't think money could really compensate.

I think people like you will be the reason that delivery men will stop entering the house to put goods in the kitchen and that will be a great shame to those who are elderly, infirm or disabled that need that service.

I always let them leave it at the door

One million dollars

What more horrors will we be subjected to now that Ocado are in cahoots with Morrisons I don't think I can stand it.

I'd be more worried that the driver might have been injured by the broken glass.

If your brilliant cleaner can't get oil off your kitchen floor, use boiling hot water with washing up liquid in, and have a go yourself.

Were you planning on billing Ocado for your cleaner's time as well?

I don't get the slagging OP is receiving here. When you buy goods or services from a company you don't expect to be left out of pocket or having to work for x number of hours doing a clean up. I don't think she means compensation for being upset or distressed, just something to redress the balance given the inconvenience and expense incurred for her. I would not fancy cleaning up a large amount of oil.

Yes, accidents happen, but this is why businesses have to take out insurance when they start up. Nobody is asking for the delivery person to be sacked or given a hard time and neither should they be. If their bosses do this, then this is their mishandling of staff not the customer's fault.

It's people who will just meekly swallow anything from companies they are using that contribute to a piss poor customer service culture in this country.

I'm not supporting ridiculous claims for compensation or threats to sue at every opportunity. But there is a middle ground that is to do with providing good customer service.

And £7 doesn't sound enough to me in terms of time and inconvenience.

What would people say if it had been spilt on carpet?

Agree with first poster.

Also 'What would people say if it had been spilt on carpet?' to this i would say 'wtf have you got carpet in your kitchen?' surely you'd have to be crazy??

LOL at carpet in kitchen. No but what if it was in the hallway or summat.

You should have asked this question on the MSE forum. You would have got much better responses as its full of the kind of grabby people you seem to be OP.

Schobe, then it would have been a different discussion. Likewise if the bottle had cracked tiles when it was dropped, but it didn't.

Something's dropped and breaks and spills, so you clean it up. End of, certainly for me, if no other factors, damage etc come into play.

but it wasn't....

If it had of been, I would expect that the company's response would have been different, as professional cleaning would have been required.

We are talking about mopping up a kitchen floor. Just like we all have to do when we spill things in the normal course of our daily lives.

If the clean-up needed some professional assistance in some way, if the customer had some physical impediment for example, then that would have been billed for.

We had a carpet in our kitchen in our student flat, it was putrid.

You're not grabby OP. Don't listen to the blah blah.

I agree with schobe. The OP contributed to Waitrose's vast profits when she shopped there, it's not like they delivered out of the goodness of their heart. I am failing to feel much in the way of sympathy for them having to compensate the OP for having to clean up large quantities of glass and oil, which in anyone's book is a balls ache of a job.

Have your husband / children / other family members / friends every spilt anything on your kitchen floor? Did you bill them?!

*ever spilt

I'd deffo expect a bigger voucher than £7.

For the love of god what have I become??? Is that really so odd?

Waitrose is not friends with the OP? And presumably she doesn't make a contract with her friends to carry out tasks for her and expect remuneration for fulfilling these tasks without a balls up?

If my husband/children/family made a huge mess I would expect them to clear it up. Ocado didn't clear their mess up so I don't think it's unreasonable to expect to pay their customer for the bother of doing it themselves.