Back in August, I phoned my mortgage provider to change the date of our mortgage direct debit as the date DH got paid changed from the 24th to the 28th. I was told I could not change the date to the 29th or the 30th, as they only allow specific dates for dd's and that I could set up a standing order instead. I set up the standing order for the 30th of each month, and think it is all sorted.
Get a letter from mortgage company yesterday saying that they are charging me £23 as they did not receive September's payment. Ring them up, they say it is a problem with the bank, not them. Ring the bank. They say the 30th Sep was a Sunday, so the money won't have left until the 1st October. They say it is not their problem. Ring mortgage company again and they will not do anything. All I want to do is pay the bloody mortgage - we haven't missed a payment since we took the mortgage out and I'm furious that they won't budge in any way. AIBU to ring them back and not hang up until they sort it? I know this is really boring, but I need to know what you would do!!