I'll try and make this as short as poss but ask me questions if you need to.
Just got my £119 back from a national DIY store.
We bought a complete kitchen and the integral dishwasher (value £300+) failed completely 3months after the 1year warranty.
I was given the nod about the Sale of Goods Act and told to look on The One Show website for more details and a framework letter.
I sent off the letter to the DIY store and got a phonecall from dept. manager saying they weren't liable as the warrenty was over. I told him to forward the letter to head office as he obviously wasn't up to scratch on his legal obligations.
A week later he rang back saying get the manufacterer out and if it was deemed to be a fault with the dishwasher rather than misuse they'll pay up. The engineer came out and it turned out to be a problem with the internal computer. We paid and sent the receipt with a copy of our original letter.
We recieved our cheque for £119 today.
I refuse to take out product insurance as The Sale of Goods Act should cover everything within reason.
has anyone else used The Sale of Goods Act?