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Original poster

Faulty pushchair bought via website - what are my rights?

8 replies

Pollyanna · 03/03/2006 14:36

I bought a pushchair on a website - ever since I have had it it has steered to the right. I have tried to fix it, but can't. Now the website have said that if I box it and send it back to them, they will send it to the manufacturers to be repaired. I can't do without a pushchair - and don't see why I should have any hassle for something that isn't my fault. Can I insist that the website company give me a replacement (my contract is with them after all not the manufacturer). Can I insist on a refund?

I was a lawyer(but knew nothing about consumer rights), but my brain has turned to mush after 2 years of sahm-dom I do have a vague recollection that if a good isn't fit for its purpose you can get your money back - is this right?

OP posts:

Original poster

Pollyanna · 03/03/2006 14:38

(sorry about the triple post - my finger trembled at the wrong time!).

OP posts:

LIZS · 03/03/2006 14:38

how long have you had it ? I don't think you have to settle for a potential repair but will have a look at the Trading satdnards webiste as internet shopping rules can differ.

starlover · 03/03/2006 14:38

you can't insist on a refund. they are within their rights to get it repaired if possible.

starlover · 03/03/2006 14:39

i had a similar thing happen and when I spoke to trading standards they said that I did have to let them send it back to the manufacturer.

Original poster

Pollyanna · 03/03/2006 14:41

I've had it a few weeks, but the steering problem came to light quite quickly. I contacted the company and they suggested some reasons for it and some alterations I could make to fix it. It didn't work though.

It just seems wrong that I am going to be without a pushchair for a few weeks when I paid the money to the internet company and they aren't obliged to give me a replacement.

OP posts:

starlover · 03/03/2006 14:42

i know,.. it sucks doesn't it?

which website was it through? I had to send mine back to kiddicare and it was repaired and sent back within 10 days.

Luckily I do have another buggy to use...

starlover · 03/03/2006 14:43

you could ask them if they would send you a courtesy pushchair... our local nursery shop does this if you have yours sent for repair...

or could anyone lend you one?

LIZS · 03/03/2006 14:45

Have a look \link{http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt\here}. It may depend on whether you are within the "reasonable" time period to reject the goods as faulty in which case you can demand a full refund, or if you are deemed to have accepted them. Even so if you are within 6 months of purchase the onus is on the seller to prove the fault has developed since - if I read it correctly.(see "Proving the Fault")

hth

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