Contacted CAP last year for help with dealing with a solicitor's debt. Promised to ease the burden, taking over the negotiations when they broke down.
Caseworker foolishly applied for a £1.00 a month variation order which was, literally, laughed out of court. Following the court's response, and subsequent bailiff action, caseworker has been unresponsive (for months at a time); has asked for information which is already in the file (I guess to indicate that something is being done) but has not negotiated with the solicitor's firm or, as CAP promised at the start, sent the court the authorisation form that I filled in, at the very start, allowing the court to deal directly with CAP.
All in all, a shambles with this caseworker and though I've suggested that my case is transferred to another worker, nothing much has happened - just, some months ago, an apology for poor communication from a colleague but then I was back to the caseworker I started with.
I pay a nominal amount into my CAP account every month - don't know what's happening to it as no plans are in place -
Anyone experience of taking things up and further with CAP or moving from one such agency to another? That would be a chore - all the data is with CAP - but perhaps better than banging my head, continuously, against this brick wall. I want this debt dealt with on a systematic basis. Thanks!