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Original poster

Powergen strike again.......should i complain?

10 replies

queenrollo · 28/02/2006 10:14

we switched to Npower last September. Powergen took forever to sort out the relevant correspondence with them (we weren't surprised) and only got round to sending me my final bill two weeks ago. it was for just under £400.

checked my bank this am and the cheeky beggars have taken it all from my account!!

it doesn't say anything about payment method on my final bill, so i was going to send them a cheque to clear it, but i am VERY annoyed that after ignoring us for the past few months when we have been trying to sort our account with them so we could close it, they just take this amount of money from my account with NO WARNING.Angry
should i complain about this?

OP posts:
Hattie05 · 28/02/2006 10:17

YES

I have had similar probs when i left British Gas, they refunded me money (because i simply couldn't afford for them not to). And then i had a two year battle to try and get them to take me back as a customer in order for me to be able to pay them off in monthly installments. (their systems wouldn't allow me to pay them otherwise because i wasn't a customer!! So i had to go back to them, but as i was in debt with them their system wouldn't take me back on!!) All the time that this happened i was sent numerous debt collection letters, despite the fact that i was willing and wanted to pay them but their system wouldn't allow!

So you may not want to go down that route Smile but definitely complain all the same.

Hattie05 · 28/02/2006 10:18

There is a company you can complain to and they will deal with it for you. Energy watch, they have a website and you can ring them for advice.

freshstart · 28/02/2006 10:22

queenrollo!!!

powergen did this to me only last week - I rang my bank and asked to make a Direct Debit indemnity claim. They put the money back in my account immediately.

Dont let them just take that! Mine was for £260 and I couldnt afford to lose it like that with no warning and I got it straight back.

Original poster
queenrollo · 28/02/2006 10:24

fortunately i have funds in the account (but they are earmarked for something else!). i won't be asking for the money to be refunded because i was going to pay the amount in full anyway, i am just incensed that they have taken this money without warning. any other month and this would have cleared the account out just before all my other Direct Debits are due to be paid.

i'm holding off writing to them just now because i have toothache and will rant, when i would like my complaint to be concise.

its made all the more infuriating by the fact that 4 years ago they were overcharging us and owed us £500.........we tried (and failed) to get that money credited back to us for 5 months. in the end we had to cancel our direct decit to get them to cough up Angry

OP posts:
honneybunny · 28/02/2006 17:51

queenrollo, similar thing happened to us when switching from powergen to scottish power: the final bill came to £900, which were charges made to the previous owner of our property. for us only threatening with sollicitor made them back up, and correct themselves. final bill came to just under £26...
apparently they are infamous. i was told this by a scottish power advisor, and there have also been several threads here on mumsnet.

JuJuMoo · 01/03/2006 19:51

I work supporting young people in council tenancies, and frustratingly have to deal with Powergen on a weekly basis and I have to say, time and time again they make a mess of things. The other's aren't much better but Powergen comes out the clear loser. I write to them frequently on behalf of my clients asking for compensation for the distress and hardship they caused my clients, and generally get around £60 compensation. It doesn't really account for the trouble they cause, but its better than nowt. I just write to the customer service address on the back of the statements.

Good luck

JuJuMoo · 01/03/2006 19:51

I work supporting young people in council tenancies, and frustratingly have to deal with Powergen on a weekly basis and I have to say, time and time again they make a mess of things. The other's aren't much better but Powergen comes out the clear loser. I write to them frequently on behalf of my clients asking for compensation for the distress and hardship they caused my clients, and generally get around £60 compensation. It doesn't really account for the trouble they cause, but its better than nowt. I just write to the customer service address on the back of the statements.

Good luck

JuJuMoo · 01/03/2006 19:52

I work supporting young people in council tenancies, and frustratingly have to deal with Powergen on a weekly basis and I have to say, time and time again they make a mess of things. The other's aren't much better but Powergen comes out the clear loser. I write to them frequently on behalf of my clients asking for compensation for the distress and hardship they caused my clients, and generally get around £60 compensation. It doesn't really account for the trouble they cause, but its better than nowt. I just write to the customer service address on the back of the statements.

Good luck

JuJuMoo · 01/03/2006 19:52

I work supporting young people in council tenancies, and frustratingly have to deal with Powergen on a weekly basis and I have to say, time and time again they make a mess of things. The other's aren't much better but Powergen comes out the clear loser. I write to them frequently on behalf of my clients asking for compensation for the distress and hardship they caused my clients, and generally get around £60 compensation. It doesn't really account for the trouble they cause, but its better than nowt. I just write to the customer service address on the back of the statements.

Good luck

JuJuMoo · 01/03/2006 19:52

I work supporting young people in council tenancies, and frustratingly have to deal with Powergen on a weekly basis and I have to say, time and time again they make a mess of things. The other's aren't much better but Powergen comes out the clear loser. I write to them frequently on behalf of my clients asking for compensation for the distress and hardship they caused my clients, and generally get around £60 compensation. It doesn't really account for the trouble they cause, but its better than nowt. I just write to the customer service address on the back of the statements.

Good luck

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