Can Orange legally rip you off?

[SmartPhoneUser]

I was using an Orange pay as you go sim on an Orange phone. The package was Dolphin, so if it was topped up by £10 you would get £10 credit and 100MB of data for 30 days.

One month I didn't top up since I had plenty of credit left, within a few days all that credit had disappeared, I rang up and was told to turn of Data Roaming to stop it from happening again, so I did. A few months later it happened again, upon contacting them, through the course of two and a half hours worth of calls, I was repetitively told that I had obviously been using the phone myself. On the one occasion I was put through to the technical department I was told that this was clearly something automated since in the logs it was all 9KB and 18KB transfers almost hourly, 24 hours a day... until my credit ran out (basically £1 a day (even though it is a minimum of 65p for any data usage)).

This is an operating system customised by Orange on an Orange own brand phone. In it's default setting as sold by Orange this will happen, whether you are pay as you go or contract.

I got so offended by being told that I had been using the phone and that it wasn't one of the default installed daemon services that I asked for a PAC so I could transfer my number to a different network. I have since been told by their legal department that at that point all my call logs and data were deleted so they have no records what so ever to confirm or deny the usage, but I am supposedly still in the wrong even though they have deleted all evidence.

I have since transferred to Tesco Mobile which is not only much much cheaper, but they have the option of capping your phone so that if your credit on one area runs out it will not consume all it can.

Can anyone provide me with any legal advice on this or similar matters, or details / stories of other grievance's with Orange?

This is just the start of what looks to be a legal quagmire, soon i'll be arranging a petition and liaising with various regulatory bodies and the BBC's Watchdog program (www.bbc.co.uk/watchdog/gotastory/), so if you want to be kept informed or correspond confidentially then you can email us at [email protected]

Someone at orange, wrongly inputed my address as 23/2 instead of 77. This resulted in me being cut off despite paying upfront for a year. They refused to accept liablity and I lost out. I finished the contract and refused to renew. I burst into tears when T-Mobile was bought by them.

They did similar to my mum, she got both sisters netbooks and phones with orange, and despite saying it would be X on X package, lama or gibbon or whatever the frick they call them my mum repeated recieved huge bills. She at first blamed teen sisters but they went back to their basic handsets and proved it wasn't them.

Orange did the same And denied all knowledge called mum a liar. She told them to poke contract. They tried to
Issue huge bill (over 1k) I wrote a very irate and elongated complaint... Never heard from them again! And both sisters are now with Tesco best network for budgeting IMO

Every time I asked to speak to a manager I got cut off. There customer service is one of the worst I have ever experienced.

Also after the initial complaint I started receiving more pay to enter competitions txt's from them than ever before, i'm taking this as intimidation.

Say no to Orange if you want to sleep at night!

Yet hubby who has a business account gets excellent service from them x

Would hubby even notice or care if they were ripping him off? Especially since it's an expensive business account.