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Original poster

Is this wishful thinking?

8 replies

Dustanyone · 02/02/2006 21:16

I have two accounts with the same building society. On Jan 31st at about 7:30pm I tried to change some money between the two because I knew there were direct debits to come out the following day. Although the site seemed to be working fine it wouldn't go to the final "confirm" page so I could not transfer the money.

I emailed them to let them know of the problem but of course the next morning 4 direct debits returned which will cost me £100 in charges. (More than the dds)

I have written to the bank to ask them to waive the fees. What do you think are my chances?

OP posts:
Aloha · 02/02/2006 21:16

Quite good actually. Esp if you are very, very insistent.

Original poster
Dustanyone · 02/02/2006 21:25

Thats what I was hoping!

I handed the letter in to the branch yesterday. Apparently they pass it on somewhere else?

How long should it take for me to hear from them?

I have the tracking no. of the email I sent them regarding the fault with the site

OP posts:
Original poster
Dustanyone · 02/02/2006 22:15

Bump

OP posts:
1980cat · 02/02/2006 22:36

Depends on the bank I suppose. I had a problem last year when the person in the bank put theh moey in the wrong account and I ended up with a whole lot of charges. The girl just removed the charge straight away.

I'm sure they've done this more than once for me, I think. One time I had gone in and tried to do something when they told me I had money coming off, so because I was in the bank the girl just took off the charges for me.

starshaker · 02/02/2006 22:39

ive had charges taken off a few times the last 1 was when i was in hospital with dd and couldnt get to the bank to put money in. they even sent her a wee card

thewomanwhothoughtshewasahat · 02/02/2006 22:54

I'm shocked that they even try to charge you that. dh and I are crap at keeping tabs of our money and we regularly go over our od limit - usually cos of direct debits and they don;t charge us £100. Tell them you'll take your business elsewhere. It's not like it's interest free. fees of £100 is bang out of order - tell them!

Original poster
Dustanyone · 03/02/2006 07:27

Oh, I shall have something to say if they refuse to cancel the charges. The £100 is 4 lots of £25 iyswim. It's nice to hear other peoples stories though, gives me a bit of ammunition!

OP posts:
Laura032004 · 03/02/2006 08:02

I'm sure they will remove the charges with no problems, especially if there was money in your other account. I've never paid any bank / CC charges - dh is notorious for forgetting to pay his CC on time - but when asked they always remove them (we've usually paid one day late or something).

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