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I hate my bank right now, how easy is it to change?

18 replies

CuriousMama · 30/12/2011 18:42

I noticed a outgoing from my account that I was unsure of so rang the helpline, answered 2 security questions then last one was when did I open this account. I have no clue. I know I probably should but it was years ago. She said because of that I was unsuccessful. She was so bloody unhelpful Angry I almost wondered if she was a robot?

So I have 5 DD that go out from this account, how easy is it for me to change banks? I'm wondering if it's worth the fuss but am so worried that this happens again as I know sometimes it's small amounts to 'see' if you notice then they take bigger. Although tbh good luck to them. But they could make me very overdrawn? God I'm pissed off.

OP posts:
Squeegle · 30/12/2011 19:01

It's much easier to move than you might imagine. First direct have a special pack to help, and I have to say I cannot speak highly enough of them, they are unfailingly helpful - would definitely recommend you consider changing to themSmile

An0therName · 30/12/2011 20:30

yes very easey - use smile myself -excellent

bananatrifle · 30/12/2011 20:36

Smile are brilliant. I had 2 transactions taken illegally from my account just before Christmas day, amounting to £230.00 which I could ill afford. I rang them and although the guy said he had to pass it on to their fraud department to investigate, the next time I checked my balance (the next day) they had reimbursed me the full amount.

As they're an online bank, you can email them any time with any queries or phone.

Do it.

PS They're also an ethical bank (part of Co Op) who don't fund arms dealing.

CuriousMama · 31/12/2011 00:15

Thank you so much. I like the idea of an ethical bank. I'll be onto it straight away.

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CogitoErgoSometimes · 31/12/2011 09:38

I changed to the Halifax a few years ago. I was nervous about the DDs being double-paid or omitted but it all went very smoothly. And they paid me £100 for switching! Result.

MotherPanda · 31/12/2011 09:43

Can you explain how Smile works - presumably I can't actually pay cash in as its an online bank? Or is it linked into Brittania like the co-op so I could go into their branch to do some banking?

bananatrifle · 31/12/2011 11:25

You get the normal type paying in books, and you can send cheques in through the post. Cash is a different matter though - I don't get much coming my way to pay in :) I'm pretty sure you can use your paying in book to pay cash in at the Post Office.

If you log onto their website there are probably some clearer explanations.

MotherPanda · 31/12/2011 12:52

thanks

WelshCerys · 31/12/2011 13:52

CuriousMama - Just a thought - irrespective of whether you change banks - have you thought of 'escalating' (to use the jargon) your complaint to a relevant dept within your present bank. The call would be listened to and there is a chance that you'd get some compensation if the operator was that rude. Something not dissimilar has happened to be twice before with my bank - once I was offered some money (which I took) and the other time, bottles of wine (I'd have preferred money into the account but the wine came and that was that).

I had been spoken to do very unpleasantly and been given inaccurate info. Whoever investigated came up with a fair solution in both cases.

fifteenfiftyfive · 31/12/2011 17:32

Changing banks is very easy these days - much easier than it used to be!

Regarding direct debits, five is actually quite a low number, and many banks offer a "switching" service where they deal with the direct debit updating for you. So all you need to do is open your new current account with them, tick to authorise to switch all your direct debits, and hopefully it should be plain sailing from there. Of course if you use their service to switch, and something goes wrong i.e. a direct debit isn't paid correctly, you would be quite normal to ask them to refund any charges resulting from their failure to manage the switch correctly. You also have the Direct Debit Guarantee backing you up.

Honestly - I can't communicate here how easy it is to switch bank accounts nowadays. Most banks rely on customers thinking it's a long, complicated process, when it just isn't.

There are a lot of banks offering incentives to swtich, too. So make sure you do your homework on who you want to switch to - if there's two on your shortlist that you can't decide between, check to see if they offer any bonus packages for switching (e.g. a preferential savings account rate or a cashback offer, anything really).

Good luck - when you do switch, you'll be amazed that you didn't do it sooner. I speak as both an employee of a bank (not in a branch though) and as a fellow consumer - I have to get my wages paid into my employer's bank account, but I just have it all set up to transfer immediately into a selection of other accounts, and am known to be a bit of a rate snob / disloyal customer... as far as I'm concerned, I don't owe my banks any loyalty and I'll happily switch to whoever has the best deal for me at the time. I've switched current accounts (the 2nd account I spoke of before) usually every couple of years for the last ten years. Never had any problems that weren't easily fixed yet Smile

fifteenfiftyfive · 31/12/2011 17:33

p.s. I would second WelshCerys' suggestion that you log a formal complaint with your existing bank too. Far too many banks get away with poor service because they think there's nothing much can be done to remedy the problem. Not so!

whomovedmychocolate · 31/12/2011 17:36

Changing banks is a doddle. I have complained several times about my previous bank and frankly, they were shitty and unhelpful continually for five years so I ditched them. Go into any high street bank and say ' I need the switcher service' and they will do it - takes about ten days. They sort the DDs for you. Banks don't do loyalty these days anyway.

CuriousMama · 31/12/2011 18:51

Thanks again all.

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SoftKittyWarmKitty · 01/01/2012 22:08

fifteenfifityfive Does switching bank accounts affect your credit rating? I'd like to change banks but have been with mine around 10 years and heard it affects your credit rating if you swap too often, and also things like when you apply to rent a house, if you've swapped bank accounts in the last couple of years you look less reliable/stable.

Do you think that's true, or a load of crap?

Beamur · 01/01/2012 22:11

If you bank with the Co-op (and therefore, presumable Smile) you can pay cheques and cash in at a PO.
I changed banks from Barclays to Co-op a little while ago and it was fine.

sprinkles77 · 01/01/2012 22:23

first direct are bloody brilliant. Been with them for 12 years. if you need to use a branch (like to pay in a cheque) you use HSBC.

herbietea · 01/01/2012 22:28

This reply has been deleted

Message withdrawn

fifteenfiftyfive · 02/01/2012 11:24

SoftKittyWarmKitty yes it can, in 2 ways (neither badly, if done right - the credit scoring system is just out to catch anyone being silly - everyone changes banks at some point so it's not out (or logical) to penalise anyone managing their accounts well).

  1. When you apply for a current acount, a credit search will be made against you (this is logged - too many in a short period of time is a red flag to credit agencies that you're struggling for cash or acting suspiciously - try not to go over 3 in a 6 month period). This is often performed even if you tick the "no overdraft" option on the account, because you might use the account to get credit with the account. No such checks / footprints are added when you open e.g. a savings account. Also, as mentioned, these searches become less important over time. If you accidently make too many in one month (car insurance due one month? applied for a mortgage that month? there's your two already!), the effect of this in 3 months, 6 months, etc is reduced dramatically.
  1. The age of the account (as you mentioned) can be a factor in building up trust in order to take out credit. BUt in both a good way and a bad way - not a lot of people realise the negatives. Firstly, if you've been with your bank a long time, that's seen as a good thing (indicates stabilit), but is just one of many factors that influence lending decisions (I shouldn't think a make or break factor... e.g. being on the elctoral roll would be a much bigger thing to ensure you've ticked off). Secondly - bad stuff that not many people are aware of - some VERY old accounts do NOT report good credit history to the CRAs. Many years ago, the systems weren't in place to report these reliably, or customers didn't get given terms/conditions that allowed this data to be regularly distributed... so you do find that for some customers with perfectly excellent credit scores (or, what should be)... when they eventually try to get credit, many of their very very old accounts are not counted. There was a relatively high profile case in one of the main newspapers recently (the Guardian?) where a consumer complained about this specific thing - no amount of fighting on the consumer's behalf got his excellent credit rating throughout the years sent to the CRAs... I think the best the consumer reporter managed to do is get the bank to start reporting their good financial management in future (i.e. authorise and arrange the data sharing, as would have happened to any new customer). Needless to say this person had a right to be mightily cheesed off! Having no credit footprint is almost as bad as having a bad credit footprint... because bad credit markers fall off your report after 6 years, but having a credit facility that is so old it isn't reported on your reports means you just won't have any history, and banks are increasingly scared of lending to unknown quantities.

P.s. one bit of further advice - ignore anything about "credit scoring" specifically - there isn't any such thing when you want to OBTAIN credit... places just use their own internal lending criteria, so don't be fooled by any online ads suggesting that they can raise your credit score from 458 to 678 for example - these are meaningless numbers. Just manage your money well, dont default, fix things as they happen.

And if any institution fucks up your account, always, always ask them to remedy any problems with your credit score if they appear. You have the right to get inaccurate information removed (go to the organisation who sent the incorrect info tothe CRA first, if they won't play ball, report them or if there's a grey area/ dispute, you ALWAYS have the option of adding a NOtice of Correction to your file to explain the problem). That's where so many people make mistakes... e.g. they have a catalogue account, a direct debit isnt taken due to the catalogue's own fault... they call, get an apology, take the money... they think the problem's solved. But it's possible that the catalogue will report a late payment marker on that customer's file the next month, which the consumer won't be aware of, which could affect them the next time they want a store card, or a mortgage, or even just a car insurance credit check result.

What's worse is that a depressing number of people that work in customer service have NO IDEA what you're asking when you ask them about credit report issues, too much bad training!

e.g. if you want a credit card, often you're best to ask a bank you already have an association with, as they can do a credit check which doesn't get externally reported, as they know you as a customer and the likliness of you getting accepted. Using the basic search isn't a gurantee that you'll get accepted, but if their basic search says they're not likely to give you a credit card, you're certainly not going to pass on the normal credit search!

I have actually closed a bank account for this exact reason myself - the CSR didn't know if they performed a full credit search for adding a card onto my account. Since they weren't helpful in getting a concrete answer for me, and that was the year we bought our first house, I wasn't prepared to risk having a full credit search reported by mistake. Oh well! Plenty of other providers to go with Grin

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