Tax credits who do you write to to complain?

[heavenis]

Where do I start it might be long.
Dh stopped self employment in october 04 and took up PAYE same month.
Told inland revenue of change.

Renewal we told them again and they said the had underpaid us by £1500.

Five weeks ago they stopped payment said we hadn't told them what the change had been and we owed them £1600.
They admitted that they had all the info and it had been terminated in error, took two weeks to start payment again (£70 per week)

Checked the bank this morning no payment for either me or DH.
Rang them the reason for them not paying, there is an unprocessed change on the system. They will refer it and it will take 7-10 days to sort. (so thats £110.82 we're down this week)
All the man could say was he understands but there is nothing he could. Since when did understanding pay the bills.
I'm feed up with them they never informing you of what is going on until after the event and I want to complain, don't think it will do any good.
So does anyone have an address for complaints
Sorry to rant.

try here, i found them very useful!

Thanks for that. Do I have to write to the tax credits office first ?

my advice would be to duplicate letters to any address you can find! And then re-send them after 14 days!!!!! This got me noticed!!!

I'll do that.
I won't give up either, they mess about with your payments. They only ever say we understand,well you come and talk to everyone who needs paying.
[goes in empty room and shouts very loudly]

Can I come and shout with you please . They've caused us no end of problems and stopped paying us ages ago as they reckon we had been overpaid previously yet to me it's more like they've underpaid us!!

They are SOOO crap aren't they! (sorry, had to get that off my chest!)

I'm going to write to all these addresses and resend after 14 days - sounds worth trying!!

Join the club!! We were apparently overpaid and so all payments stopped for a year. Mysteriously we owed more at the end of that year than we did to start with.

Our local citizens advice bureau has been so inundated with queries that it made the newspaper.

I've been trying so hard to work it out properly as it's been so complicated since I left work when ds was born. I find is so hard to work out how the whole thing works - am I the only one?

It's reassuring that there are many others who've had problems as I did at first think maybe I've missed something - I'm sure I haven't! I'm sure they've got it wrong!

BTW, I go no payment for the first year of ds being here as I sent the form of straight away which appears to have not got to their office and then I had PND and paperwork got messed up and I never chased it. Once the 3 months had passed, they said I was too late to get anything, even though I was entitled to it!

Oh well, dh has just lost his job so I need to call them so hopefully we'll get a little something???!!!

Good luck to the rest of you!

My DH is going to ring again to night to see if he can get anymore answers.
The bloke I spoke to was CRAP (he sounded about 12 and hadn't started shaving yet)
It's like your speaking double dutch.
What is hard to understand
You stop my payments without warning = I can't afford to pay my bills.
7-10 days does not help a short fall of £100 per week.
But knowing you understand makes all the difference.
Maybe I should have said "I would like to thank you for all your help, but you didn't give me any so I won't"

Dh rang last night and was told there was a technical fault and it had been sent for manual payment which could take 7-10days.
If it would cause us finanical hard ship then we can go to the local tax office for them to pay us.
So off I go this morning.
[do you think they'll give me my bus fair] ha ha

The only reason we haven't been paid is because the computer isn't working as it should. If we don't get anything in two weeks I can have a manual payment.

(goes into an even bigger room than yesterday and screams for 5mins)