post office, cash in, cock up

[merryberry]

Hi there, I banked a few hundred quid proceeds from fundraising for our PTA today. Money checked and bagged by me and dh, checked by cashier at P.O., mixture of weighing it and counting it by her. She agreed my totals, issued receipt and stamped our pay-in book. Called school a few hours later - they say we're 'roughly 9 quid short'.

No skin off our collective nose if we're 9 quid lighter than we thought BUT I have to go bloody back there and sort this out now. Does anyone know where I stand in terms of them having receipted it (in)correctly? Can I make them accept the difference, if it exists. I doubt me and DH both got this count wrong. I suspect she did. But they've had hold of the cash now and who knows what they've done with it.

Any advice, specially about the legal bottom line, is appreciated.

Surely if you have a receipt for the amount you believed you paid in, then it is the Post Office who have lost the cash.
If it was there when you handed it over and the cashier counted it, and came to the same total - how can there be an issue over it?
How come also that it is 'roughly' nine quid? If anyone works in a bank, they know to the last penny how much the total is out.
I'd stand your ground.

I wouldn't be certain but I would think if they've stamped a receipt saying you paid in x amount then that's the end of it. If they're now £9 short that's their problem.

That's my take on it too - I banked it in good faith - they agreed it. End of story I'd think. I will be as pleasantly problem-solving about it as my 3 year old allows tomorrow, but that will be my bottom line I think. Will ask for a manager from the off, rather than a cashier.

TBH, I think the manager was point scoring with her cashier. The way she was talking down to her when we were trying to sort it out was, not pleasant. They were so damn vague.

Apparently I was '£5 short of 5p pieces and £2.40 short in some other change' So my questions were 'How given you weighed the 5ps twice? And how does 5+2.40=9.70 which you say is adrift. What else is missing then. Couldn't tell me. They looked a bit beat once I pulled out my double checked original notes of the count.

I said, I really didn't care about the money, it was just the funds raised for after school club and 9 quid was neither here nor there, but i really resented the loss of 45 minutes of a busy day and I had to go. Please could they just get on and bank whatever they thought I had deposited, and I'd be using a proper bank in future. At which stage the manager said 'Oh no no no, I'll make up the £9 from our funds'. don't get it. But they can't count.