Don't know if this should be here or in Products.
I have a black shrug, one of £10 basic ones, bought it at the tail end of September/early October, haven't worn it that much (maybe 6 or 8 times) but I noticed tonight whilst ironing it that about 1cm of the seam has come away where one of the arms joins the body of the item. I have always washed it at wool wash as they recommend.
Do you think they would entertain me for a refund/exchange, I have no receipt? Or have I had my £10 worth?