Hi,
Today was the first opportunity Ive had to take some Christmas presents back to M&S.I was furious when they would not take them back as the date on they said they were purchased too far in advance of Christmas! Harry thought he had done really well this year by buying my presents early to make sure he got what he wanted, what he didnt notice and was not pointed out to him was that now they put a return by date on the receipt, which in fact was yesterday! They said he should have asked for a gift receipt, what man would have known that, and in fact I am a regular shopper there and have spent over £200 on gifts and no-one pointed out this fact to me. They said I could write to head office but they have been told to stick to their policy! I have been reading that their sales are down, so isn`t this abit stupid, if not give a refund, then vouchers, you are still going to spend them in store. So I have over £100 worth of goods that are no good to me, its really upsetting, esp for Harry, he feels awful. They say on the receipt, last date for a refund, could there be a loophole there for asking for vouchers, not the money? Help please.