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Original poster

telephone preference agency.....

13 replies

misdee · 14/12/2005 20:54

i registered a while ago(over 4weeks), but last week a phone company called me trying to get me to switch. i got pretty mad on the phone, and told them not to call. if they call again can i report them?

OP posts:

GoodQueenSpursmum · 14/12/2005 20:55

Hell yeah!!
I got Onetel done because they switched me over without my permisson and refused to change me back to BT.

mazzystar · 14/12/2005 20:57

yep

theres a form on the tps site.

but i think they say it takes 6 weeks to register

WeWhizzzYouAMerryXmas · 14/12/2005 21:00

Yes it does take some time for you to be removed from phone lists. Until then you can inform anyone that rings that you have registered with the TPS & request to be taken off their lists - then if they phone again, they are breaking the law

We3kingsofOrinocoare · 14/12/2005 21:19

Yes - unless they are calling from a foreign call centre, as I understand it only covers calls that are UK bases.

FestiveFrex · 14/12/2005 21:23

I've been registered with the TPS for over a year but I still get unsolicited calls. Recently I've had a company called Ultra Clean call me telling me they will have an operative in my area. Their number is withheld and, when I ask for it, they get very shifty and keep telling me that it isn't necessary as they will call me back later. One of their callers just put the phone down on me when I said I was registered with TPS. When I had earlier asked where she had got my number, she told me from BT - which is a blatent lie.

Each time they call, I fill in a complaint form on the TPS site. I've got the page bookmarked .

LIZS · 14/12/2005 21:37

I'm still getting the odd call 3 months on - the excuses are endless but most say they'll delete me from their list but it could be out of date. Some callers get quite aggressive and persistent though or just hang up. Some are repeat calls which is even more irritating - may start reporting those.

Original poster

misdee · 14/12/2005 21:42

the thing that got me, was he kept saying he wasnt trying to sell me anything. fgs they were trying to switch my phone line to another company.

OP posts:

GoodQueenSpursmum · 14/12/2005 21:42

It doesn't stop me getting the bloody irritating recorded one telling me that i could get a 'fabulous trip to Orlando, florida'. If I wanted to go to Florida I would go to a travel agents.

Original poster

misdee · 14/12/2005 21:43

oh yes, have yu had the mobile phone ones offering you a holiday voucher as well? i got so fed up with it, 'why dont you want this holiday cvouchers mrs w, surely everyone needs or wants a holiday'

can you guess my reply? it was rather long winded and made peter crack up.

OP posts:

mazzystar · 14/12/2005 23:01

i just try to keep them talking for really ages to irritate them

saltire · 17/12/2005 15:40

This thread interests me. We got loads of unsolicited calls, up to 7 or8 a day sometimes. We registered with the TPS, but months later we were still getting calls. I called up the TPS and asked them why, and some snotty woman told me "we aren't here to stop the calls you know, we are just here to reduce them" Anyway, to stop them from getting through we ahd to sign up to BT's anonymous call blocker at a cost to us of £4.00 a month.

Janh · 17/12/2005 15:58

I just lay the phone down, wait until they have realised nobody is responding, then hang up. I don't get many, though - 7 or 8 a day would drive me nuts - we registered with TPS ages ago and it does seem to work for us. (I wonder if it makes a difference where you live?)

I work in a call centre - holiday cottage bookings, mostly incoming, no cold calling at all, occasional outgoing calls to customers with problems, property owners etc. We have thousands of different lines and numbers, incoming calls are allocated at random, and I had a very strange one this week; as soon as I answered the woman shrieked at me "where did you get my number?" It transpired that her number is ex-d; she had had a call from one of our lines, hung up as soon as the person spoke to her but without asking them how they got the number or why they were ringing which would have been intelligent (but obviously not for someone with severe paranoia), got the number from 1471 - it's an 0870 number so you'd think she'd realise she was wasting her time - and rung straight back, and I was the lucky one she connected to.

She wouldn't have it that I hadn't a clue who had rung, or why, or how they came to call her number - I suggested a wrong number but apparently in her mind that's impossible if you're ex-d - she threatened, in a triumphant way, to report us to the police, FFS. In the end I transferred her to the switchboard, not realising it was 6pm and receptionist was long gone; I don't know if she tried again.

The sad thing is it's entirely possible that someone at her house had booked a holiday as a surprise for her - maybe because she is obviously completely over-wrought! - and someone had rung in connection with that. God knows what the outcome was though.

LIZS · 10/02/2006 09:46

I've just had a letter from TPS saying they cannot follow up my recent complaint as the number is not registered with them. Having double checked the confirmation email I received, I now wonder if I actually did reconfirm it as instructed at the time or if it has expired (was end of September). Maybe I was never registered properly in the first place ! The calls did decline for a while but have had a recent spate. Anyway have reconfirmed now so hopefully it will work better.

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