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I have a problem....

8 replies

Aimsmum · 02/12/2005 13:02

Message withdrawn

OP posts:
jinglinggoblin · 02/12/2005 13:05

ring them back, ask to speak to a manager and then get their name and contact details before you go through it all with them. if its going to come back to haunt them personally they usually do more to help

NotActuallyAMum · 02/12/2005 13:10

Assholes - sounds like a jobsworth to me!

Could you ask your neighbour if (s)he remembers which courier delivered the parcels?

mazzystar · 02/12/2005 13:10

was the stereo addressed to you?

if so, if you are sent something in the post it is legally yours.

if a mail order company sends you something in error you are under no obligation to pay for it or send it back

This is from the CAB site:

"Other additional rights you have when you make a distance sale include the right:

to be given the name and address of the trader
to be given the price of the goods, including taxes and delivery charges
to receive the goods within 30 days
to keep or dispose of any goods you receive but have not ordered. If a seller demands payment for goods you haven't ordered, you don't have to pay for them or return them."

i only know this because we were sent a lawnmower we didn't order - we thought it was a wedding gift and used it, then the company tried to make us pay for it...until we quoted them this...

you might be in luck (so long as you get your dressing table)

jinglinggoblin · 02/12/2005 13:12

or you could just complain that the dressing table hasnt arrived so they send out another one. it might be easier for them to wrap their brains around that.

Aimsmum · 02/12/2005 14:22

Message withdrawn

OP posts:
mazzystar · 02/12/2005 20:56

If you have paid for the dressing table, they are obliged to deliver one to you.

I wouldn't hand over the stereo until they have.

And I'd be tempted to keep that too!

HarkTheHeraldAIMSMUMsings · 02/12/2005 21:23

They came to collect it just after I posted (about 40 mins after I phoned ) and I didn't hand it over

Will hold out for my dressing table, plus there is no indication where the stereo has come from or where it should be going (apart from the address label to me), so I didn't want to just hand it over to the courier, who was about 14 and had no idea what was going on!

I just hope it arrives in time for christmas!!

NannyL · 02/12/2005 23:07

Keep the steroe

looks like its legally yours anyway!

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