We went to Tesco at on Saturday evening to get the weeks shopping (the only chance we really get to do it) and dp's cashcard was refused.
We rang Barclays and dp spent about half an hour asking to speak to a supervisor becuase he was told that his card had been cancelled because they were issuing a new one - but they hadn't actually issued one. So we had no money for shopping and no way of getting any. After that call, I rang Barclays again on a different number and this time they let dp talk to a supervisor - who told him the same thing, they had cancelled his card but not issued a new one yet. He was then told that as it was now after 6, the people who could unblock his card had gone home and he needed to ring back after 9 tomorrow morning (sunday), which he did, only to be told that that department don't work on a Sunday!!! He was then told that the person he originally spoke to could have unblocked his card as we rang before 6 So we spent all day yesterday with no food, nothing to do and nowhere to go (Sunday is dd and ds's day where they choose where they want to go for the day as they're stuck home with me all week!!)
What can I do? I have to write to someone! Is there an obudsman system I can write to? Also do we have the right to the conversations as they were all recorded?