returning item to amazon marketplace at my own expense? is this a joke?

[iamnotaprincess]

Have to return an item to amazon marketplace as it arrived after xmas, I asked for a return form, but they said I have to do it at my own expense as specified by their terms and conditions. What about my consumer rights?

Amazon paid for my postage when I returned a duplicated item they had sent by mistake. I printed off a returns label.

If you have changed your mind you have to pay to return it.

I changed my mind because I placed the order on the 8th of December on the understanding the item would arrive within a couple of days. It arrived after xmas, so I could not give it as a present.

If their terms and conditions do not guarantee a delivery date then I am not sure you would be entitled to return postage. If you did pay extra for speedy delivery and didn't get it, then I would expect postage to be paid for.

Normal t&cs do not guarantee any delivery date. Unless you expressed must be delivered by or made special arrangements, the onus is on you if you change your mind - sorry.

Very interesting. We were in exactly the same position. Like you, our item was a Xmas present for our son and when it hadn't arrived by Xmas Eve (about 10 days after it said it had been despatched and the money taken from our account) I went and bought it from Argos. DH emailed Amazon customer services and told them all this and the money was refunded to our account within a couple of days. They told him not to accept delivery of the item if it did ever turn up, but then on about the 5th Jan, lo and behold it turned up while I was out at work - posted through the letterbox. Interestingly, a different item on a separate order from the same date (and from the same supplier) arrived well before Xmas, just as the despatch date details had promised so I think the supplier must have cocked up actually and Amazon's had to take the blame.

I had forgotten all about the missing item and don't know what to do with the bloody thing now it's turned up and we've had our money back for it.

What do you mean you don't know what to do with it ?

It would be theft not to make a reasonable attempt to return it.

I know that, awubble, I'm not completely without morals! It just bugs me that I am the one dealing with the hassle through someone else's fuckup. It's not as if some courier will turn up at my house and pick it up for me, as might happen with, say, Next. I was telling my boss about it and the same thing happened to her once (through Amazon) and when she contacted them they just told her to post it back to them. "Well, I hope you don't expect me to pay for the postage costs seeing as it's YOUR mistake," she said. So they told her they'd send her out a pre-paid postage sticker/envelope (can't remember what exactly). They never did, she assumed it was just too much cost/bother for them to do that and they just wrote the error off.

I will contact them but I'm half expecting the same thing to happen.......