Tesco v sunfunandmum. Tesco lost

[sunfunandmum]

Tesco have just awarded me £100 compensation because I was misled by their rubbishly designed insurance website.

I complained because the website design hid a charge which ended up on my final bill.

At the time I did offer to just much less than the amount they have compensated me with - that is, just not pay the bit that their site had hidden, but they wouldn't do that. They insisted that their site was perfectly clearly designed.

So I complained to the Financial Ombudsman and got my £100.

Brands "rely on the fact that web shoppers often ?scan read? sites and may miss added items or conditions.
Others may be in a rush or are simply internet novices...Aggressive business practices have been around since business has and this is the online version of it." said someone in the Metro the other week. So true!

So if this happens to you - COMPLAIN!

Well done!

Thanks!

You got your £100 and Tesco got a bill from the FOS for £500 for dealing with your complaint so you dealt a much bigger blow to Tesco in the end !

Advise is to always persue things via ombudsman in this sort of case, as you don't lose anything if they rule against you.

Far too much fineprint when selling financial products - makes you wonder what they are trying to hide. Why can't they just be fullly open about all the charges. Probably won't do that as compeditors won't do it... so they compete on policy price and not the full price once all charges added.

What was the added charge for, out of interest?

Just worked out how to check back on old posts so in reply to nannynick the hidden charge was to do with the policy excess. It had been split into voluntary and compulsory. One of these (can't remember which) didn't show up on the website clearly, you had to hunt around for it - that is, if you even knew it existed, which I didn't.

Thanks for the update.

Out of interest, how would you describe the process of taking something to the Financial Ombudsman? Was that quite easy to do?

Well done always good to hear about consumer wins.

Yes, it was quite easy to do. I phoned them up and there was a simple form to fill in, if I remember correctly.

Thanks, samcrow, I agree. Very satisfying! Also thanks MrC for the comment about the fine that Tesco would have paid, very interesting, didn't know that.