I’m currently 5 weeks and 1 day pregnant. I’m 32 and this is my first pregnancy. I’ve taken multiple pregnancy tests, digital and strip, and the lines developed immediately each time. There was no doubt. Since finding out, I’ve been experiencing period-like cramps, which I know can be normal in early pregnancy. However, I’ve also had sharp, intermittent pain on one side, which worried me, though it would come and go. Aside from that, I haven’t had any other pregnancy symptoms. Then today, out of nowhere, I passed a large clot. It wasn’t like the clots I’ve experienced before during my historically heavy periods. This one had a shape and structure to it. It was deeply distressing to see, and something inside me knew immediately that this wasn’t right. Then came the part that really pushed me over the edge: dealing with NHS to get some help on what do I need to do now. I called 111 for advice. After answering their standard set of questions, they advised me to contact my GP directly, saying the information from our call would be shared with them. I was already anxious about calling my GP because past experiences have taught me to expect coldness, not care. Unfortunately, that expectation was confirmed. A grumpy-sounding receptionist answered. I started explaining, calmly and clearly, that I’m five weeks pregnant, have just passed what appears to be a tissue-like blood clot, and that 111 directed me to contact them for help.
What I got in response was silence. Then, in the [redacted by MNHQ] tone of voice that make me feel like a nuisance, she exaggerated back to me "A WHAT?! A BLOOD CLOT?!” Like I’d just said something completely absurd. I repeated myself, trying to stay composed. Still no effort to get my name, any details, nothing. Just huffing and puffing on the line, literally!
Then she asked, “Why weren’t you referred to the hospital?” I told her I didn’t know, I was simply following 111’s advice. She abruptly said, “Hold on,” put me on hold for all of two seconds, and came back saying she spoke to the doctor (how conveniently fast). She said I could walk into the Early Pregnancy Unit.
The hospital’s own website clearly states that the EPU only accepts referrals. No walk-ins. I tried calling the unit anyway no answer. Straight to voicemail.
I called 111 again, back in tears, to explain everything again and how the GP offered no help, how the receptionist didn’t arrange an appointment, didn’t offer a callback, nothing, so what am I supposed to do now. Thankfully, the lady on 111 line was kind and understanding, but I'm still left in limbo, awaiting call from 111 clinician...
I don’t understand how this level of indifference is acceptable. How can someone working on the front line of care, especially with someone who may be miscarrying, be so dismissive and unkind?
I know no one has answers for me, but what I experienced today was just beyond shocking. I wish anyone could hear how I was spoken to by that receptionist....