CMA collect and pay non payment. Anyone else?

[donnalouise1977]

I've had one payment in December through collect and pay. Should have been paid January 19th. Nothing. CMA said they can't do anything until the 1st then it's an investigation.

Ex works for nhs, still working there so I do t get what the issue is.

Has anyone else had this? What was the outcome?

Going through this now.

He works for himself and keeps creating companies and then being struck off for not submitting accounts then creating a new company.

Waiting for an appeal date as I disagree with what he is supposed to be paying. Not had a payment for six months.

They are totally wish washy in the phone to me and have asked him to pay back his arrears at £10 a month. Which will take 25 years. Longer than my mortgage.

At an absolute loss with them to date to be honest.

I hate speaking to them. They just sound like they have no idea what's going on and no access to any details. They just fob you off.

We are going though this. DSS mother (yes mother) just doesn't pay. They then take 6-8 weeks to do anything and then she pays a bit to avoid action and then it starts again.
We can't rely on the money which is infuriating especially when DH religiously and happily paid her maintenance for 10 years!!

I have this every month. It's all to do when they get paid, so even if the date is the 19th (like it is for mine), they might not get paid while the 30th. And even then they have five days to send the payment. So, if he works for the NHS he will be paid on either the 27th or 28th of each month. If they send it that date, you'll get it within 3 days, so maybe the 4th of the month. If they don't send it until the 3rd, you'll maybe get it on the 8th or 9th of the month.

It just infuriates me.
Basically if they don't pay I don't think there is actually anything they can do is there?

In my experience, no. Ex owes £18k in arrears. Bailiffs visited and determined there was nothing of any value to take. I switched to the new CMS who asked if I wanted to write the debt off?! Erm, no. So now I receive his standard payments of £45 a week, plus an extra £10 towards the arrears. He will be 86 by the time it's paid off 😡

My case has been going on for over 3 years. in the last 13 months I have been paid 3 times. It is a DoE order however the employer keeps missing it for some reason. They say as it isnt a refusal they cannot force them to send it. He also still works for the same company in the same role. They are powerless. I was basically told I need to live like we dont have it coming in and if it does its a bonus. A f**king BONUS! My child still has to eat, be clothes, entertained etc. I work, my salary has to cover everything so his maintenance should not bee seen as a bonus! They infuriate me

My ex is supposed to pay every Friday but misses payments all the time. I received nothing over Christmas because he had too much to pay out

I've tried with cma but they're totally useless! My ex owes me roughly 4.5k. But what really gets my goat is the fact that his new partner has children so that lowers what my own ex has to pay towards his actual children. It's disgusting

The child maintenance service in this country is a joke. My children’s father hasn’t seen them for 6yrs and last time we spoke he said he can’t be paying for children he doesn’t see. It was his choice not to see them. He said at the time he had to concentrate on himself!!

Spent years chasing CSA then CMS for regular payments but have barely received anything and yet again at the point of having to wait for them to chase why payment hasn’t been received as there is a deduction of earnings set up. I have been told by one advisor that I shouldn’t rely upon any maintenance money and another told me it should take 7 days to chase but would probably take “a long time”. I personally don’t think those responses are what I should be hearing and it annoys me the way I’m being spoken to as only trying to get what my children should be re diving from their parent but am treat like some greedy claimant.

Have given up chafing the thousands of arrests due even tho on principle I believe I should receive it. The children do not even get a birthday text/email so I think why should the greedy one get to refuse to pay monthly and pay off the arrears?!

The good thing I have though is my partner is fantastic and despite being on a low income himself and also pays child maintenance for his own child he is happy to provide for my children and says it fustrated the life out of him their father refuses to pay and the system makes it possible but he happy to step up and be a real man and provide financially so that me and the children don’t suffer. We don’t receive benefits either as in eyes of the law our combined income is sufficient yet he is having to pay for children that are not his whilst their father refuses. Like I said though I am lucky I’m that he says happy to provide as he views us as his family. I think current system leaves many women/children in a vulnerable situation though.

Joining the club too!

Was suppose to receive this month as the first one - I haven't.
They don't sound too confident or even like they know what they're doing to actually get the money from his work ....

Following this for some inside info incase anyone has any!

@alphabetti I don't have a partner but everything else I could have written myself. I just cannot believe a service set up to help children are failing so many people. In my case I definitely feel like they are favouring my DS dad. I have already been told they will never take action against him

Phoned them again today. They said the employer has sent a schedule through so this will be looked at and monies distributed to named people if I hear nothing in 2 weeks to phone again.

I said speak English please, she said basically they have been sent a lump sum from the nhs for all people expecting a payment but it's not what they are expecting so the team need to look at it and decide where to give the money.

@donnalouise1977 something sounds really odd here. I was given the exact same excuse on monday about being sent a lump sum and having no idea how to distribute it. I felt relieved. Two days later i had to call about errors signing in and then asked on the offchance. I was then told no payment was sitting on account. And their is only one employee on a DOE for this employer so i have been informed incorrectly. So basically i had been lied to

Makes me so mad! Especially when he works for nhs on a permanent contract. I take names each time o speak to them

What they be told you is try unfortunately. The money you get this month comes from last months wage so it isn't really dependant on when they get paid, only on when the employer sends it on. The fact they have both the money and the schedule is good news though, usually once that happens the money is not too far behind. That's how it worked in my experience of them anyway.

I hear about my appeal
On 6th if it's going to be accepted so I will update and answer any questions
If anyone has any.

My case finally got moved to collect and pay in September, I received one payment in October. Nothing in November, I got the “we’ve received the payment but not been told how to distribute it” line. In December and January I got a letter to say payment hadn’t been received from his employer but don’t worry as we take non-payment very seriously and will demand payment....yeah, still waiting.

Good luck with your appeal this week itsbritney

They clearly haven't got a clue what is going on.
When I got that line of 'payment received but we don't know how to distribute it' I questioned the advisor how so and he said because the employer has to provide a breakdown of how it needs to be allocated. I got off the phone still really confused but was relieved as payment has been received. When I next called I was told it was nonesense. The employer only pays one DoE so to ignore what I was told. Makes me think they fees everyone the same crap to get us off the phone

I've tried ringing again. Keep getting told the same thing. Think it's a fob off. Ex has told me he's had money taken out his wages every month since October. I'll leave it 2 weeks then I'll raise a complaint through their complaints process

Hi

I'm in a similar position now and just wondering if things are sorted/better with you now?