CMS Rant!!!

[NGC2017]

Why can they be such arseholes!!!

My son is paid maintenance by a DOE order as his Dad did everything to evade the CMS. He hasn't seen his Dad in well over 2 years now. This is through his Dad's choice and I am no way going to beg him.
Up until this month payments have always been made. This months hasnt been.
The way I see it, they are earning a fee from this case so should act if there are any issues. Admittedly I did call every day last week to chase. Unfortunately my household is reliant on the maintenance payment since he left us in a lot of debt which is more than double the maintenance every month. On Friday the most vile, obnoxious lady answered my call. One of those that you could tell was getting a kick out of making me feel shit. I was told I was wasting their valuable time, and taking time away from important cases. I could feel my anger building and I was answering with hmmms. When she finished being so rude to me with a 'do you understand me' I said my bit. I wasnt nasty but I expressed my dissatisfaction at the way she had spoken to me and that she may deal with this hundreds of times a day, I certainly dont and at the end of the day it is my son who is going to suffer. I really dont know how are going to managed next month!
I received a letter from them finally advising of the missing payment etc. Today I called for an update to be told, we havent done anything! I said so if your letter states you are contacting immediately and take this very seriously why haven't you done anything. She bascially said i will put a chase on for you, but I dont even believe her.

My biggest mistake was being reliant on this money. I believed a DOE order gave me some level of security whilst he work. which he still does, for the same employer.

I use CMS as I had no other choice, but they seem to be more relaxed with the paying parent despite him evading them for so long.

Sorry, im just pissed off :(

Don't be sorry you're pissed off they are a shambles and cause a lot of stress that could be avoided if they acted quicker - I have come on here to start my own thread and was deciding whether here or relationships would be best.

Yes me too made the mistake of thinking that once my case was reviewed that would be it but no appeal next.

I really feel for you.
I was starting a DOE with exh, then he randomly paid £20 after almost 16 weeks of nothing. They rang me to tell me as he had shown willing they were stopping the DOE before it kicked in. And I had to wait for him to miss 2 more payments before I could try again for a DOE and that could take another 8 weeks for them to set up. The woman I spoke to was so rude, she just kept repeating that he's shown willing and money flowing so keep on with direct pay...and told me "you have to pay a fee with collect&pay so you'll miss out". Errrrr, it's actually my DD who is missing out and the non-payer exh who is benefiting.
He's paid £25 a month since. Not the £30 he should pay, still nothing done by them. He's started work again and this months payment should have been £220. He only paid £25. I rang to tell them and was told I couldn't log it as it was the same day. I have to wait 5 working days to inform them of missed or short payments. Aaaaaarrrrrggggghhhhh

I, like you, did not want to use CMS but was left with no choice and thought it would better protect DD. But they seem to let the paying parent do whatever they want.
Luckily, as he was on benefits I'm not reliant on his payment.

definitely no need to be sorry. I have been dealing with CMS for over two years now. For the first year the spent it chasing my Ex around job to job and then they decided to try a DEO but my ex knew he had 8 weeks to work somewhere then move on again, starting the process all over again.
Its been so frustrating what with staff that promise to keep you updated then don't. Messages that they take forever to reply to (personal record is 2 weeks after i sent the message i finally got a phone call to basically tell me nothing) and being passed around to different staff members and no one can answer my question.
It's a shame they changed how they used to handle things like this, it going through the court, the court payed you and he'd owe them money, not you. They were quick to act then.
(4.7k owing after I haven't received Feb payment now, Probably moved jobs again)

Silly us for thinking the service was set up to protect the children. Seems to me they side with the paying parent more.
Really makes me angry that they make a few out of our child's cases yet dont see any urgency. In a few days his next payment is due so he will be two months behind yet they are so relaxed.
I said to my mom it's the waiting around I dont appreciate. It's easy for them to pick up a phone and then call me with an update. I am allowed to call them on Monday to ask them to chase so I have to do all the leg work.
What I dont get is he is still working there. Shown on website as part of the team with was only updated 8 days ago, and his all over their fb page so why the hell havent they paid it. I believed that an employer had to follow a DoE or an I wrong.
What fucks me off more than anything is as it stands he hasn't seen my Ds in well over 2 years now. No contact at all. No birthday cards or Christmas presents. Maintenance has currently stopped but as he is on the birth certificate he is still seen as my child's father. No chance!

It is so frustrating! The employer has to go by the DoE yes but there is always an excuse as to why. My ex found a way found it as he was dating someone from his company's payroll team and she was purposefully delaying the process and not sending them the correct documents they asked for, this was before the DoE mind so once it was in place she HAD to do as they asked when they asked.