Abusive ex- partners and BT policy (argh!)

[movingonup]

I'm posting here as I know a number of you have been through similar problems. Emotional abusive husband left nearly 2 years and I've been battling with BT to get the account moved to my name ever since. As I'm not the account holder, BT wouldn't let me change it to my name or close the account. They would let me change where the account was paid from (to mine), change to BT broadband and even move house with it. But not change the name on the account. They won't even tell me about discussion I've had with them as it breaks his data protection rights.
So my abusive ex has had access to my phone records (as it is on-line), has my new phone number and has been harassing me to change the account (even though I can't). So generally abusive as ever.
BT don't seem to have heard of the concept of domestic abuse. All I am now getting is that I have to contact the account holder. I have told them the police are involved and contact is not an option, but to no avail. Have I just been really unlucky or has anyone else had this problem?
Help.

I don't quite understand? I would ask to speak to a Manager at BT, if you have moved house, you definately should have just started your own account at the new address? Forget the old one that's his!

If speaking to a manager doesn't sort it out then stop paying the bill (it's not your bill, it's not in your name )and when they call to speak to the account holder say he doesn't live there.

Change suppliers. In my experience BT are worse than useless.

Dont pay the bill. I was going to say the same as Double. Let BT 'chase' your ex, give it a while then take out a new account.

I had this problem too, I got my bank to switch all the relevant direct debits from our joint account to my own new account and this included the BT bill. But when I asked for the BT account to be changed to my name they refused, now the account statement comes in ex's name with my name as a c/o underneath, seems this was the best they could do, even though it gets paid from my account.

BT didn't give me the option of closing the account, so we ended up in the same situation as mpuddleduck. They (BT) told me it would be fine and that they would note me as the 'real' account holder. I thought we'd sorted it, but ex then decided to kick up about it being in his name. I'd love to tell him to bugger off and sort it out himself, but he uses it an excuse to contact me. There is a harassment case going on, but to most people he's just letting me know I haven't sorted it.

So far I think i've spoken to BT for getting on 7 times at nearly an hour each time, plus three phone calls to complaints, plus being stalked on Twitter by them. It would be funny if it wasn't so grim.

I've also just realised that as all my bills are paperless, he's been able to see my full phone records. Very scary when you are dealing with someone of his abusive nature.

Why doesn't BT grasp the concept of abusive partners? They were quite happy to let me change my phone number, which he'd then have been able to request as the account holder. Really doesn't make much sense to me either.

Yes, BT are useless

I would try to get hold of the email address of the ceo and email him everything you said here.
Going straight to the top is always a good way to go.
If no joy then contact your MP and they can talk to bt themselves.

Hi,cancel the direct debit. Get a phone through a different company and tell BT that he has moved.

I had the same problem with ABBEY NATIONAL BANK now SANTANDER... split with abusive/violent ex had joint bank account with him for 3 1/2 years...my wages going into this account (I was added to his account)had both our names on the account. When I left he withdrew all the funds which included my last months wages and all Abbey would say was he was allowed to do that because I was added to his account but If I wanted I could open up a seperate account and have my wages paid into that!!! Aaaaggrrhh halloooo? what am i suppose to do to get through the month? they were not interested I was on my own. I sympathise with you as we don't have a chance when it comes to big companies like banks and BT

Change provider. Do it today with one phone call. You have the BT line and that is all the new provider needs.