Problems with Transport for London call centre

[julianutwood]

I have three children aged 15, 13 and 11. Over the years I have had real problems when I have to ring the Oyster helpline for any issues to do with their travelcards. The staff seem very poorly trained and it is very difficult to get put through to someone that had the necessary experience of how the website works to solve your problem. I usually need about two hours to sort out a problem and have to ring four and five times to be put through to somebody competant. I feel I can't be alone in having this experience would like to hear from other frustrated parents.

I had to ring them a couple of years ago and I remember it was as painful

On a related note - I am very annoyed to discover that TFL make no effort to return named zip cards despite TFL having a name/address and email address for every one

So if you find a zipcard and hand it in it won't be returned to the child
I guess they want the £10 fee for replacement each time