In response to Victoria from bijou's post:
"yes we have 4 high chairs, which has always been more than adiquate as we do not usually get such a high volume of toddlers in at the same time."
As Monkey Music hold classes for around 12 children usually, and upwards of 24 for the workshops, sold with free play afterwards, I'd have thought it obvious that 4 highchairs might be pushing it somewhat.
"The only thing we have decided not to put into our toddler area is a ball pit. The reason for this is infection control as they carry such a high risk of infection."
I'm not a fan of ball pools anyway. But there was hardly anything for toddlers when we visited. No slide, no different levels to climb up. Just softplay shapes and the odd wall mounted game. When toddlers are learning to walk and climb, they want to be active, not sitting with shapes. They are too small to use the equipment on the higher levels, and adults can't go in with them.
"we have changing facilities in both our toilet facilities, one of which is at the back of the building next to the room where the Mokey Music workshop is held."
Perhaps you should invest in some signage (if you haven't already). Certainly none of the customers there were aware of it and your staff didn't volunteer the information, despite the huge queue.
Your new website is much flashier, but still lacks information.
Have been to Coconuts in Sully a few times and it's far far superior to Bijou. Toddlers can use the toddler area (complete with slides and things to climb on) or the huge area for older children (provided they are accompanied by an adult). And it costs £1.50, not £4.50. Good coffee, regular special offers and an extensive menu. It's a no brainer for us I'm afraid.
PS, "AJmum2three" - who are you trying to kid?! 